Customer Care & Orders Intern (Hybrid)

Stanley Black & Decker; Cataluña; Híbrido; EUR 7800 - 12.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

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Descripción de la vacante

Stanley Black & Decker is seeking a Service Intern in Barcelona for a 6-month internship with a hybrid work setup. The role focuses on order entry, warranty processing, CRM support, and cross-team collaboration to resolve service issues.

You gain on-the-job experience in a global tools company, with potential extension based on performance. Fluency in Spanish and Portuguese is required; English is a plus.

Formación

• Secondary school degree required.
• Strong communication in a multicultural team environment.
• Flexible and able to manage multiple tasks and changing priorities.
• Team player able to work both remotely and on-site.
• Good PC skills, particularly in Microsoft Office.
• Fluency in Spanish and Portuguese; basic English is a plus.
• Eligibility to complete the role under a scholarship agreement with the University.

Responsabilidades

• Manage order entry activities for parts orders and pricing with high accuracy.
• Review, validate, and process warranty claims per guidelines.
• Support customer requests for technical assistance via CRM (email/phone).
• Oversee order processing workflow for timely fulfillment.
• Generate operational and service reports to improve performance.
• Collaborate with internal teams and service partners to resolve issues.
• Maintain records in internal systems and CRM tools.
• Contribute to continuous improvement of methods and processes.

Conocimientos

Spanish fluency

Portuguese fluency

Customer service

CRM usage

MS Office

Communication

Team player

Multitasking

Adaptability

Educación

Secondary school degree

Herramientas

CRM systems

Excel

MS Office

Descripción del empleo

Stanley Black & Decker is seeking a Service Intern in Barcelona for a 6-month internship with a hybrid work setup. The role focuses on order entry, warranty processing, CRM support, and cross-team collaboration to resolve service issues.

You gain on-the-job experience in a global tools company, with potential extension based on performance. Fluency in Spanish and Portuguese is required; English is a plus.