Customer Care Manager — Global E‑commerce Logistics

Bigblue; Madrid; Presencial; EUR 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

High impact role

Founders-led company

Fast-growing scale-up

International environment

Food budget €110

ClassPass membership

MacBook or setup provided

Health insurance

Descripción de la vacante

Bigblue is seeking a Customer Care Manager in Madrid to help customers use the Bigblue platform and resolve day-to-day issues, while educating them on logistics mechanics including the tech/product aspects.

You will work with Operations and Product teams to improve the app through daily interaction, respond to chat requests, train merchants, and enrich the Help Center to empower users.

Formación

• 1+ year of experience in a client-facing role.
• Exceptional organizational & time management skills.
• Native in and fluent in (language not specified).
• Analytical mindset and quick learner.

Responsabilidades

• Respond to customer requests from chat and build a personalized relationship with each merchant.
• Guarantee the customer experience by finding quick and adapted solutions to each problem.
• Help and train merchants on the Bigblue App to make them experts.
• Enrich our content (Help Center) to help our users to be independent.
• Gather feedback and be in contact with Product and Ops teams to anticipate operational issues.
• Be the Merchant’s voice inside Bigblue to improve service and the Bigblue App.

Conocimientos

Customer care

Organizational skills

Analytical mindset

Fast learner

People-centric

Descripción del empleo

Bigblue is seeking a Customer Care Manager in Madrid to help customers use the Bigblue platform and resolve day-to-day issues, while educating them on logistics mechanics including the tech/product aspects.

You will work with Operations and Product teams to improve the app through daily interaction, respond to chat requests, train merchants, and enrich the Help Center to empower users.