Customer Care - English speaker (UKI Market)

bsport; Barcelona; Hybrid; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Claude account & AI tools budget

Health insurance

Dental benefits

Mental health support

Paid sick leave

Wellhub access to gyms

Remote day per week

Summer Fridays in August

Job summary

bsport, a Barcelona-based wellness tech company, is hiring a Customer Support Specialist to be the first contact for customers. You’ll help users get the most from our product with empathy, curiosity and clear communication, solving routine requests and guiding them through our platform.

Working with cross-functional teams, you’ll escalate complex cases, suggest improvements to help center content, and contribute to an outstanding customer experience.

Qualifications

• 1+ year in customer support, ideally in software.
• English native or C1.
• Excellent written and verbal communication.
• Product curiosity and ability to translate knowledge into practical solutions.

Responsibilities

• Be the first contact on every conversation via chat and email.
• Solve standard requests: passes, subscriptions, bookings, members, invoices to members, branded app how-to, payment status.
• Escalate complex cases to Level 2 with all needed information and ensure ownership until resolution.
• Flag recurring questions and missing help centre content.

Skills

Customer support

English proficiency

Clear communication

Product curiosity

Empathy

Wellness background

Job description

At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success. Join bsport at one of the most exciting stages of its journey: backed by €30 million in funding, the company is accelerating its international expansion and redefining the future of fitness and wellness tech.

The role

You’ll be the first point of contact for customers, helping them solve problems and get the most out of our product. You’ll combine empathy, curiosity, and problem-solving to deliver an outstanding customer experience, while working closely with other teams to tackle more complex issues and make things better for everyone.

What you will own

1. First contact on every conversation

   • Pick up Fin handoffs and new conversations in chat and email.

   • Solve standard requests: passes, subscriptions, bookings, members, invoices to members, branded app how-to, payment status.

2. Clean escalations

   • When a case needs a decision or an investigation, you elevate it to Level 2 with everything they need.

   • Once the case is escalated correctly, Level 2 owns the client and the conversation until it is closed.

3. Feedback

   • Flag recurring questions and missing help centre content.

Schedule:

Full-time, 40 hours per week, following a rotating schedule:

• Two weeks per month: Monday to Friday 9:00 am - 6:00 pm

• Two weeks per month (weekend rota):

  • Wednesday to Friday: 9:00 am – 6:45 pm

  • Saturday: 9:00 am – 2:00 pm (Work from home)

  • Sunday: 9:00 am – 6:45 pm (Work from home)

  • Monday and Tuesday: Days off.

You would be great fit if you have

• Customer support experience: 1+ year in customer support, ideally in software.

• Language skills: English native or C1.

• Excellent communication: You write clearly and warmly, show empathy, and remain patient when helping customers under pressure.

• Product curiosity: You enjoy learning products in depth and can turn that knowledge into practical solutions for customers.

• Nice to have: Fitness or wellness background, intercom experience or a third language.

What We Offer

AI-powered, from day one
Your own Claude account and a monthly AI tools budget.

Your health comes first
Alan health insurance fully covered by bsport · DKV dental · mental health support · paid sick leave.

Move like the people we serve
Wellhub access to thousands of gyms, studios and wellness apps.

Get more from your pay
Alan Flex: pay meals, transport and nursery from your gross salary, tax-free.

A great place to work, live and connect
Office on Passeig de Gràcia · 1 remote day/week + 15 extra days/year · Summer Fridays in August · an international team across Europe, the US and APAC.

The hiring process

• Introduction call with Daria, talent acquisition

• First interview with Rachel, your future team leader

• Second interview with Taninna, Head of CSM

We believe diversity makes us stronger and are committed to creating an inclusive workplace where everyone can do their best work.

If you require accommodations during the application or interview process, please inform us.