CSM in Training: Hybrid, 10-Month Growth Program

Tecnicas Reunidas; Madrid; Hybrid; EUR 32,000 - 42,000; Full time

Job summary

SAP is seeking a Customer Success Manager (CSM) for the SAP Academy for Customer Success in Spain. This is a hybrid, 10-month learn‑apply program beginning in Madrid, designed to guide you through the customer lifecycle and drive value for SAP Cloud solutions.

You will be mentored by senior CSMs, gain exposure to global customers, and progress into a direct CSM role in your market after successful completion. English proficiency and a proactive, curious mindset are essential.

Qualifications

• 2-3 years of experience supporting customers and driving business transformation.
• Ability to deliver strategic guidance and solutions that drive customer success.
• Experience resolving issues and managing escalations to ensure satisfaction.

Responsibilities

• Guide customers through their business journey with our solutions in the CSM role.
• Increase customer satisfaction, retention, renewals, references, and upsells for Cloud products.
• Oversee customer milestones from deal signature to system provisioning and value realization.
• Onboard in local market with mentoring from senior CSM professionals.
• Move into direct customer-facing CSM role after successful program completion.

Skills

Customer support

Strategic guidance

Issue resolution

Collaborative mindset

Quick learner

AI fundamentals

Business acumen

English proficiency

AI focus areas

Curious mindset

Problem solving

Project management

Creative thinking

Emotional intelligence

Cultural awareness

Emerging technologies

Tools

SAP

Cloud platforms

Job description

SAP is seeking a Customer Success Manager (CSM) for the SAP Academy for Customer Success in Spain. This is a hybrid, 10-month learn‑apply program beginning in Madrid, designed to guide you through the customer lifecycle and drive value for SAP Cloud solutions.

You will be mentored by senior CSMs, gain exposure to global customers, and progress into a direct CSM role in your market after successful completion. English proficiency and a proactive, curious mindset are essential.