Coach De Oposiciones: Guía De Éxito Y Técnicas De Estudio

Tecnicas Reunidas; Madrid; Hybrid; EUR 32,000 - 42,000; Full time

Job summary

SAP is seeking a Customer Success Manager (CSM) for the SAP Academy for Customer Success in Spain. This is a hybrid, 10-month learn‑apply program beginning in Madrid, designed to guide you through the customer lifecycle and drive value for SAP Cloud solutions.

You will be mentored by senior CSMs, gain exposure to global customers, and progress into a direct CSM role in your market after successful completion. English proficiency and a proactive, curious mindset are essential.

Qualifications

• 2-3 years of experience supporting customers and driving business transformation.
• Ability to deliver strategic guidance and solutions that drive customer success.
• Experience resolving issues and managing escalations to ensure satisfaction.

Responsibilities

• Guide customers through their business journey with our solutions in the CSM role.
• Increase customer satisfaction, retention, renewals, references, and upsells for Cloud products.
• Oversee customer milestones from deal signature to system provisioning and value realization.
• Onboard in local market with mentoring from senior CSM professionals.
• Move into direct customer-facing CSM role after successful program completion.

Skills

Customer support

Strategic guidance

Issue resolution

Collaborative mindset

Quick learner

AI fundamentals

Business acumen

English proficiency

AI focus areas

Curious mindset

Problem solving

Project management

Creative thinking

Emotional intelligence

Cultural awareness

Emerging technologies

Tools

SAP

Cloud platforms

Job description

Customer Success Manager (CSM) – SAP Academy for Customer Success – Spain (Hybrid)

Requisition ID:
Work Area: Sales
Expected Travel: 0 - 10%
Career Status: Graduate
Employment Type: Regular Full Time
Career Level: T2
Hiring Manager: Beatriz Garrido
Recruiter Name: Camila Lopez Marsano

We help the world run better at SAP. We keep it simple: you bring your best to us, and we bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters.

Who You'll Become

The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.

What You'll Do

• Successfully complete a 10‑month learn‑apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer‑facing function within our dynamic Customer Success board area.
• Immerse yourself in multi‑dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on‑the‑job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.
• The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full‑time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer‑facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.

CSM Focus Areas

• SAP Business Transformation Management (BTM) – Knowledge in Business Process Management/Business Process Automation applications.
• SAP Supply Chain Management (SCM) – Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.

What You Bring

• 2‑3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long‑term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English to engage with our global network.
• AI focus areas: (AI Adoption Mindset, Agentic AI Day‑to‑Day Practice, and Context Engineering)
• A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast‑paced, evolving environment.
• Strong problem‑solving, project management, and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively.
• Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement.
• A growing foundation in business acumen and emerging technologies, especially artificial intelligence, paired with a results‑oriented approach and the courage to take initiative.

EURO EEO/DEI Statement

We are an equal opportunity workplace and are an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.

SAP is committed to being an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Additional Locations (SAP Academy)

SAP's employees across different regions are enabled to do their best job with the right mix of office and remote work according to country‑specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on‑site with customers or partners.

Key Program Highlights

• Provide full‑time employment from day one with practical learning application for your role.
• Receive mentorship and coaching support to accelerate your growth.
• Upon successful completion moves into direct customer‑facing CSM role.

Recruiting and Application Notice

Application instructions have been removed. Contact details for recruitment support have been omitted.