CRM intern

Accor Hotels; Barcelona; Presencial; EUR 7100 - 9600; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Office in Barcelona

Office amenities

Discounts on travel packages

Young international team

€750 gross/month

Descripción de la vacante

VeryChic, part of the Accor Group, is looking for a CRM intern to join its Barcelona-based team. You will support omnichannel campaigns (email, push, web push), perform data-driven analyses, and help map customer journeys for lifecycle marketing improvements.

As a Master’s student in a relevant field, you will work in a dynamic, international environment with a young, collaborative team. Fluency in French is required, English is a plus, and a 6-month internship starting January 2027 is available.

Formación

• Native French speaker; English proficiency is a plus
• Master’s student in Digital Marketing, e-commerce, Data Analytics, Communication, or Business
• Strong analytical capabilities with a data/metrics mindset
• Rigorous, structured, and detail-oriented approach to problem-solving
• High interest in CRM, marketing automation, and customer segmentation
• Proactive, eager to learn, and enthusiastic about testing new marketing initiatives
• Eligible to sign a 6-month internship agreement starting January 2027
• Experience in tourism, travel, or hospitality is valuable

Responsabilidades

• Set up, execute, and optimize omnichannel CRM campaigns (email, push, web push) and personalize messages
• Analyze campaign KPIs and drive improvements through data-driven recommendations
• Assist in customer journey mapping and lifecycle marketing optimization
• Collaborate with cross-functional teams to align CRM activities with business goals
• Participate in market benchmarks and CRM automation best practices

Conocimientos

French (native)

English (proficiency)

Analytical mindset

Data-driven

CRM & marketing automation

Customer segmentation

Proactive learner

Problem solving

Hospitality industry experience

Educación

Master’s student in Digital Marketing, e-commerce, Data Analytics, Communication, or Business

Descripción del empleo

Company Description

VeryChic is a leading European travel platform specialized in exclusive luxury hotel and travel deals. Part of the Accor Group, we partner with over 8,000 hotels in 82 countries and serve millions of travelers worldwide. With an international and dynamic team, we offer students and young professionals the opportunity to grow their careers in a fast-paced, multicultural, and innovative environment.

Job Description

Are you passionate about digital marketing, data analysis, and customer engagement? Driven by an analytical mindset and eager to grow in a dynamic, young, and international environment? Join the VeryChic CRM team to support the rollout, execution, and optimization of high-impact omnichannel campaigns!

Your responsibilities

• CRM Campaign Execution & Personalization:

  • Set up, execute, and optimize omnichannel CRM campaigns (email, push app, web push).

  • Work on customer segmentation and message personalization to maximize engagement.

  • Assist in customer journey mapping and optimize lifecycle marketing touchpoints.

• Performance Analysis & Data Insight:

  • Monitor and strictly analyze campaign KPIs, focusing on sales performance and marketing metrics to drive continuous improvement.

  • Participate in A/B testing, post-campaign reporting, and data-driven recommendations.

  • Conduct market benchmarks and competitive intelligence on CRM trends and automation best practices.

  • Collaborate closely with cross-functional teams to align CRM execution with overall business goals.

Your profile

• Native French speaker. Proficiency in English is a plus!

• Master’s student in Digital Marketing, e-commerce, Data Analytics, Communication, or Business.

• Strong analytical capabilities with a high orientation toward data analysis, sales metrics, and KPI tracking.

• Rigorous, structured, and detail-oriented approach to problem-solving.

• High interest in CRM, marketing automation, and customer segmentation

• Proactive, eager to learn, and enthusiastic about testing new marketing initiatives.

• Eligible to sign a 6-month internship agreement starting January 2027.

• Previous experience in tourism, travel, or hospitality industry is valuable.

What VeryChic offers you

• A modern, bright open-plan office ideally located in the Eixample district of Barcelona.

• Office amenities, including free coffee & tea, refrigerators, microwaves, and a comfortable lunch area.

• Exclusive discounts on our travel packages for you and your family.

• A young, dynamic, international, and supportive team.

• Monthly remuneration of €750 gross/month.

Ready to turn customer insights into unforgettable travel experiences?