CRM & Analytics Specialist — Drive Data‑Driven Growth

HAGER SISTEMAS SA; la Roca del Vallès; Presencial; EUR 38.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Personal onboarding program

Hi University learning opportunities

Internal mobility opportunities

Descripción de la vacante

Hager Group is seeking a CRM Administrator (m/f/d) & Business Analytics Specialist to join the Marketing & Digital team in La Roca. You will combine CRM expertise with business analytics to maximize CRM value, support users, ensure data quality, drive adoption, and turn data into actionable insights for Sales and Business teams.

You will collaborate with Sales, Marketing, and international stakeholders to align priorities, support deployments, and improve performance, in a permanent role with

Formación

• Experience with CRM systems such as Microsoft Dynamics 365, Salesforce, or similar.
• Experience in business analysis, reporting, and data-driven decision-making.
• Solution-oriented and proactive mindset.
• Strong analytical skills and ability to interpret complex data sets.
• Knowledge of reporting and visualization tools such as Power BI, Tableau, SQL or similar.
• Strong understanding of sales processes and customer relationship management.
• Ability to translate business requirements into CRM improvements and actionable insights.
• Strong active listening, communication and stakeholder management skills.

Responsabilidades

• Act as the main point of contact for CRM users across the local organization.
• Provide day-to-day CRM support, troubleshooting, and user guidance.
• Create, implement, support and optimize CRM-related business processes.
• Drive CRM adoption and promote best practices across Sales teams.
• Define, organize, deliver and evaluate user training sessions and workshops.
• Ensure data quality, consistency, and governance within the CRM platform.
• Analyze CRM and sales data to identify trends and opportunities.
• Develop reports, dashboards, and KPIs to support business decision-making.
• Translate business requirements into scalable CRM solutions and analytical insights.
• Collaborate with Sales, Marketing, Business Units, central and international stakeholders to align on priorities.
• Support system enhancements, testing activities, and new releases in CRM.
• Translate local business needs into scalable CRM solutions and support deployment of central initiatives.

Conocimientos

CRM proficiency

Business analytics

Data interpretation

Data governance

Stakeholder management

Power BI

Tableau

SQL

English fluent

Spanish desirable

Herramientas

Microsoft Dynamics 365

Salesforce

Power BI

SQL

Descripción del empleo

Hager Group is seeking a CRM Administrator (m/f/d) & Business Analytics Specialist to join the Marketing & Digital team in La Roca. You will combine CRM expertise with business analytics to maximize CRM value, support users, ensure data quality, drive adoption, and turn data into actionable insights for Sales and Business teams.

You will collaborate with Sales, Marketing, and international stakeholders to align priorities, support deployments, and improve performance, in a permanent role with