Critical Incident & Operations Technician

Verisure; Alicante; Sur place; EUR 26 000 - 38 000; Plein temps

Avantages offerts par ce poste

Dynamic culture

Global impact

Continuous learning

Lunch and coffee included

Résumé du poste

Verisure Alicante is hiring an IT Operations Technician to join our Technology Department. The role monitors critical systems and coordinates rapid incident response to minimize downtime across our 24/7 operations.

The ideal candidate has at least 1 year in IT operations, experience with incident tools, and fluency in Spanish and English. Rotating shifts, including nights and weekends, are required. You will collaborate with global teams and contribute to continuous process improvements.

Qualifications

• At least 1 year of experience in IT operations, monitoring, SOC, or NOC roles.
• Familiarity with incident management tools (e.g., Jira, Opsgenie, Helix).
• Fluent in Spanish and English (written and spoken).
• Availability for rotating shifts, including nights and weekends.

Responsabilités

• Monitor critical systems to detect anomalies early and trigger rapid incident response across alerting platforms.
• Triage incoming incidents with accuracy, ensuring they follow the right workflow and priority path.
• Assess impact and execute first-response actions using predefined troubleshooting steps to contain issues quickly.
• Escalate and coordinate with second-level teams, driving continuous improvement in incident handling and operational efficiency.

Connaissances

Attention to detail

Customer service orientation

Adaptability

Continuous Learning

Outils

Jira

Opsgenie

Helix

Description du poste

At Verisure, we do something amazing every day. By protecting what matters most, we change lives for the better.

We are the global leading provider of professionally monitored security services with 24/7 response in Europe and Latin America. More than 6 million families and small businesses in 18 countries rely on our innovative technology to protect what matters most to them. We integrate product development, design, sales, installation services and a 24/7 professional monitoring solution.

Location: Verisure Tech Hub - Alicante.

The role will be based at our new technology site in Alicante. Backed by over 1,700 technologists worldwide and powered by one of Europe’s largest IoT platforms.

About The Role

We now have the opportunity for a IT Operations Technician to join our Technology Department.

Your Future Team

The IT Operations team monitors and supports critical systems to ensure stability and minimize downtime. They handle alerts and incidents promptly, resolving issues whenever possible or escalating issues to the appropriate stakeholders, to restore services quickly and efficiently. The team is essential for maintaining operational continuity and driving process improvements.

Your mission

• Monitor critical systems to detect anomalies early and trigger rapid incident response across alerting platforms.
• Triage incoming incidents with accuracy, ensuring they follow the right workflow and priority path.
• Assess impact and execute first-response actions using predefined troubleshooting steps to contain issues quickly.
• Escalate and coordinate with second-level teams, driving continuous improvement in incident handling and operational efficiency.

Required Qualifications

• At least 1 year of experience in IT operations, monitoring, SOC, or NOC roles.
• Familiarity with incident management tools (e.g., Jira, Opsgenie, Helix).
• Fluent in Spanish and English (written and spoken).
• Availability for rotating shifts, including nights and weekends.

Soft Skills & Mindset

• Attention to detail
• Customer service orientation
• Adaptability
• Continuous Learning

What Verisure Offers You

• Dynamic Culture – Work in a collaborative and supportive team
• Global Impact – You solutions will scale internationally
• Continuous Learning – Tech Learning and Tech Carreer Plans
• Lunch/Dinner & coffee included at our offices - We have a catering service so you won’t need to pay for your daily meal when you are at the office! :)
• Paid time off: 31 calaendar days

Join Us!

At Verisure, we are committed to building a diverse and inclusive workplace. We believe that collaboration, trust, and different perspectives make us stronger.

Interested in building great tech solutions?

Our Company DNA

• Passionate in Everything We Do:
• Committed to Making a Difference
• Always Innovating
• Winning as a Team
• With Trust & Responsibility