Crew Control Agent Temporary at VUELING

Vueling; Viladecans; On-site; EUR 26,000 - 38,000; Full time

Job summary

Vueling is seeking a Crew Control Agent to join the Operations Control Centre in Viladecans, on a temporary, full-time basis. You will report to the Head of Crew Operations and help manage Pilot and Cabin Crew resources to support safe, punctual operations.

The role requires 1–2 years' experience in crew control or airline operations, a university degree in aviation or related field, strong analytical skills, and fluent Spanish with at least B2+ English.

Qualifications

• University degree or higher vocational training in aviation-related field.
• 1–2 years in Crew Control or airline operations.
• Knowledge of crew management, crew optimisation, and roster policies is advantageous.

Responsibilities

• Manage Pilot and Cabin Crew resources efficiently to ensure coverage of daily flight operations.
• Resolve operational disruptions including crew sickness, staffing changes, flight changes and rerouting.
• Ensure compliance with regulations, Operations Manual, crew agreements and roster policies.
• Analyse operational incidents and identify agile, practical, compliant solutions.
• Prioritise safety and punctuality in all crew-related decisions.
• Coordinate with Pilots, Cabin Crew and other departments to ensure operational continuity.
• Maintain accurate information in the department’s operational systems.

Skills

Analytical skills

Problem solving

Attention to detail

Multitasking

Decision making under pressure

Proactive mindset

Communication

Teamwork

Spanish

English (B2+)

Education

Aviation/transport degree

Aviation-related studies/training

Job description

Apply for Crew Control Agent Temporary at VUELING in Viladecans, CT, ES.

This Full time on site position offers great opportunities for career growth. At Vueling, we connect people, places and opportunities As part of the IAG Group, we are one of Europe’s leading airlines, serving around 250 routes across 30 countries and welcoming millions of customers every year. With more than 5,000 employees, Vueling is the only European airline recognized as a Top Employer for three consecutive years. Driven by innovation, collaboration, and a commitment to sustainability, we are shaping the future of aviation while creating an environment where our people can grow, contribute, and make an impact.

Mission

As a Crew Control Agent, you will be part of the Operations Control Centre, reporting to the Head of Crew Operations. Your mission will be to manage Pilot and Cabin Crew resources on a day-to-day basis, ensuring a safe, punctual and reliable operation. You will anticipate and resolve crew‑related operational disruptions while ensuring that every decision complies with applicable regulations, the Operations Manual, crew agreements and internal procedures.

Tasks & Responsibilities

• Manage Pilot and Cabin Crew resources efficiently and cost‑effectively to ensure appropriate coverage of the daily flight operation.


• Resolve operational disruptions, including crew sickness, last‑minute staffing requirements, flight changes and aircraft rerouting.


• Ensure that all crew assignments and operational decisions comply with statutory and regulatory requirements, the Operations Manual, crew agreements and roster policies.


• Analyse operational incidents and identify agile, practical and compliant solutions.


• Prioritise safety and punctuality in all crew‑related and operational decisions.


• Coordinate with Pilots, Cabin Crew, other operational departments and internal stakeholders to ensure operational continuity.


• Maintain accurate information and records in the department’s operational systems.

Academic Background

University degree or Higher Vocational Training in Aviation Management, Airport Management, Transport, Logistics, Operations, Business Administration or a related field. Aviation‑related studies or training will be highly valued.

Experience

Around 1-2 years of previous experience in Crew Control, Crew Planning, an Operations Control Centre, airline operations or airport operations will be highly valued. Experience in airport flight coordination or another fast‑paced operational environment will be considered an advantage. Knowledge of crew management, crew optimisation, crew travel or scheduling processes will be valued. Familiarity with aviation regulations, crew agreements, roster policies or airline operational procedures will be an advantage. Availability for an immediate or short‑term start is required.

Skills

Strong analytical and problem‑solving skills. Excellent attention to detail and ability to multitask. Ability to make quick, accurate decisions under pressure. Proactive, agile and solution‑oriented mindset. Strong communication and teamwork skills. High level of Spanish and minimum B2+ English.

Vueling Values

Our values are what we believe in, what we stand for and how we behave. Make it happen Make it better Make it safe Make it cost‑focused Make it customer‑oriented Win together.

Vueling is committed to building a diverse and inclusive workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status.