Crew Control Agent Temporary

Vueling Airlines; Viladecans; On-site; EUR 26,000 - 38,000; Full time

Job summary

Vueling Airlines in Spain is seeking a Crew Control Agent to join the Operations Control Centre. You will manage Pilot and Cabin Crew resources to ensure safe, punctual flight operations and regulatory compliance.

The role requires strong analytical skills, attention to detail, and the ability to make quick decisions under pressure, collaborating with pilots, cabin crew and other departments. English (B2+) and Spanish are required, with immediate or short-term start preferred.

Qualifications

• University degree or Higher Vocational Training in Aviation Management or related field.
• 1–2 years experience in Crew Control, Crew Planning, or Operations Control Centre.
• Experience in airport flight coordination in fast-paced environments is a plus.
• Knowledge of crew management, rostering, and crew agreements is beneficial.
• Availability for immediate or short-term start.

Responsibilities

• Manage Pilot and Cabin Crew resources to ensure coverage of daily flight operations.
• Resolve crew-related disruptions including sickness, staffing changes or rerouting.
• Ensure crew assignments comply with regulations, manuals and rosters.
• Analyse incidents and identify compliant, practical solutions.
• Prioritise safety and punctuality in all crew and operations decisions.
• Coordinate with pilots, cabin crew and other departments for operational continuity.
• Maintain accurate records in the department's systems.

Skills

Analytical skills

Problem solving

Attention to detail

Multitasking

Decision under pressure

Communication

Teamwork

Spanish fluency

English B2+

Education

Aviation degree

Aviation studies valued

Job description

At Vueling, we connect people, places and opportunities

As part of the IAG Group, we are one of Europe’s leading airlines, serving around 250 routes across 30 countries and welcoming millions of customers every year. With more than 5,000 employees, Vueling is the only European airline recognized as a Top Employer for three consecutive years. Driven by innovation, collaboration, and a commitment to sustainability, we are shaping the future of aviation while creating an environment where our people can grow, contribute, and make an impact.

Mission

As a Crew Control Agent, you will be part of the Operations Control Centre, reporting to the Head of Crew Operations. Your mission will be to manage Pilot and Cabin Crew resources on a day-to-day basis, ensuring a safe, punctual and reliable operation.

You will anticipate and resolve crew-related operational disruptions while ensuring that every decision complies with applicable regulations, the Operations Manual, crew agreements and internal procedures.

Tasks & Responsibilities

• Manage Pilot and Cabin Crew resources efficiently and cost-effectively to ensure appropriate coverage of the daily flight operation.
• Resolve operational disruptions, including crew sickness, last-minute staffing requirements, flight changes and aircraft rerouting.
• Ensure that all crew assignments and operational decisions comply with statutory and regulatory requirements, the Operations Manual, crew agreements and roster policies.
• Analyse operational incidents and identify agile, practical and compliant solutions.
• Prioritise safety and punctuality in all crew-related and operational decisions.
• Coordinate with Pilots, Cabin Crew, other operational departments and internal stakeholders to ensure operational continuity.
• Maintain accurate information and records in the department’s operational systems.

Academic Background

• University degree or Higher Vocational Training in Aviation Management, Airport Management, Transport, Logistics, Operations, Business Administration or a related field.
• Aviation-related studies or training will be highly valued.

Experience

• Around 1-2 years of previous experience in Crew Control, Crew Planning, an Operations Control Centre, airline operations or airport operations will be highly valued.
• Experience in airport flight coordination or another fast-paced operational environment will be considered an advantage.
• Knowledge of crew management, crew optimisation, crew travel or scheduling processes will be valued.
• Familiarity with aviation regulations, crew agreements, roster policies or airline operational procedures will be an advantage.
• Availability for an immediate or short-term start is required.

Skills

• Strong analytical and problem-solving skills.
• Excellent attention to detail and ability to multitask.
• Ability to make quick, accurate decisions under pressure.
• Proactive, agile and solution-oriented mindset.
• Strong communication and teamwork skills.
• High level of Spanish and minimum B2+ English.

Vueling Values

• Make it happen
• Make it better
• Make it safe
• Make it cost-focused
• Make it customer-oriented
• Win together

Vueling is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status.