Coordinator, Logistics Execution

Brambles; Madrid; Hybrid; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid Working

Annual Bonus 5%

Meal Vouchers

Medical Insurance

Life Assurance

Contributory Pension Scheme (Voluntary

Generous Share Scheme (Voluntary)

25 Business Days of Annual Holidays

Well HUB

Employee Assistance Programme

3 days for Volunteering

Job summary

CHEP in Madrid is seeking a Logistics Execution Coordinator to manage the end-to-end logistics activity for a given perimeter. You will ensure a constant, efficient supply of equipment to retailers and manufacturers, delivering at the right time and at the lowest cost to serve high customer satisfaction.

You will oversee order processing, monitor on-time performance, collaborate with customer service, sales and supply chain teams, and support incident resolution with internal and external

Qualifications

• Logistics execution expertise.
• A Supply Chain background would be an advantage.
• Experience in an office environment with frequent customer and provider contacts (emails, calls).
• Experience in an environment with urgent requests and comfortable to manage those urgencies.

Responsibilities

• Oversee order processing and ensure on-time deliveries.
• Manage dedicated fleets and routes, ensuring schedules.
• Serve as a key contact for customers and resolve logistics issues in real-time.
• Support central teams in managing incidents.
• Track performance metrics related to on-time deliveries and customer satisfaction.
• Identify opportunities to improve logistics processes and reduce costs.
• Collaborate with customer service, sales, and supply chain teams.

Skills

Adaptability

Customer service

Excellent communication

Teamwork

Taking ownership

Continuous improvement

Tools

SAP

Transport Management System

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our .

Job Description

Key Responsibilities May Include:

• Oversee the execution of order processing to ensure on-time deliveries to customers and monitor logistics performance.
• Manage dedicated fleets and transportation routes, ensuring compliance with delivery schedules and minimizing disruptions.
• Serve as a key point of contact for customers, addressing queries, managing urgent requests, and resolving logistics-related issues in real-time.
• Support central teams in managing and resolving logistics-related incidents, ensuring minimal impact on service levels.
• Track performance metrics related to on-time deliveries, transport quality, and customer satisfaction. Proactively address any variances.
• Identify opportunities to improve logistics processes, optimize costs, and enhance service delivery through collaboration with internal teams and third-party providers.
• Collaborate with customer service, sales, and supply chain teams to ensure alignment of logistics activities with broader business goals.

As Logistics Execution Coordinator, you will be responsible for executing all logistics activity for a given perimeter. Your work will impact on providing a constant and efficient supply of equipment to our customers (Retailers and Manufacturers) at the right time, in the proper manner, and at the cheapest cost to serve high customer satisfaction.

Main Accountabilities:

• Daily Management of order processing.
• On-Time Performance to Customers and transport quality tracking and monitoring.
• Supports Central in execution-related incidents.
• Logistics Support for CHEP & External Managed Service Customers.
• Contact local customers and third-party providers (Service Centres, D locations, PT Call Centre) to deliver CHEP orders.
• Local-level customer collaboration execution.
• Short-term planning to solve urgencies.

Experience ideally required:

• Logistics execution expertise.
• A Supply Chain background would be an advantage.
• Experience in an office environment with a frequent customer and provider contacts (emails, calls).
• Experience in an environment with urgent requests and comfortable to manage those urgencies.

Skills that will help you succeed in this role:

• Computer basics (Office, Email, Excel useful).
• Good numeracy.
• Excellent communication skills (email, phone).
• Able to relate to customers, transporters, team members and other CHEP departments appropriately and switch easily between them.
• SAP and Transport Management system desirable.

Languages:

• English, Polish & Spanish.

What we offer:

• Certified Top 17 Global Employer
• Hybrid Working & Flexible Working Hours
• Annual Bonus 5%
• Meal Vouchers
• Medical Insurance
• Life Assurance
• Access to Flexible Compensation Plan
• Contributory Pension Scheme (Voluntary)
• Generous Share Scheme (Voluntary)
• 25 Business Days of Annual Holidays
• Well HUB
• Employee Assistance Programme
• 3 days for Volunteering

Remote Type

Hybrid Remote

Skills to succeed in the role

Adaptability, Continuous Improvement, Customer Service, Empathy, Experimentation, Logistics Execution, Taking Ownership, Teamwork, Understand Customers

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.