Concierge - The Madrid EDITION

EDITION; Madrid; Presencial; EUR 20.000 - 26.000; Jornada completa

Descripción de la vacante

Edition Hotels in Madrid is seeking a Front Desk/Guest Services Associate to greet guests, handle requests, and provide information about local attractions. You will coordinate with various departments to ensure guest satisfaction and maintain high service standards throughout the shift.

Ideal candidates will communicate clearly, work well in a team, and represent the brand with professionalism. Full-time position based in Madrid, with a focus on guest experience and operational excellence.

Formación

• High school diploma or GED is required.
• No related work experience is necessary.
• No supervisory experience is required.

Responsabilidades

• Respond to guest requests for arrangements and services, coordinating with relevant teams.
• Answer calls, messages, and inquiries promptly and accurately.
• Maintain up-to-date information about the property and local area to assist guests.
• Ensure professional appearance and adherence to hotel policies and procedures.
• Support team to meet service standards and handle guest concerns with courtesy.

Conocimientos

Guest service

Clear communication

Teamwork

Educación

High school diploma or GED

Descripción del empleo

Job Number 26098173

Job Category Rooms & Guest Services Operations

Location Plaza de Celenque 2, Madrid, Madrid, Spain, 28013

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world‑class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.