Concierge

Grand Hyatt; Barcelona; Presencial; EUR 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free hotel stays 12 nights per year

Family and friend discounts

Food & beverage discount

Wellness platform access

Career development

Global mobility opportunities

Employee cafeteria

Well-being programs

Descripción de la vacante

Grand Hyatt Barcelona is seeking a professional Concierge to join our Front Office team on a temporary replacement contract for medical leave coverage. You will greet guests, offer personalized recommendations, and coordinate dining, spa, and entertainment bookings to ensure an exceptional stay.

The role requires strong English and Spanish, a service-oriented mindset, and the ability to work a rotating schedule including weekends and holidays.

Formación

• Previous experience in luxury hotel, hospitality, or guest-facing role preferred.
• Excellent communication and interpersonal skills with a warm, professional demeanor.
• Fluency in English and Spanish; Catalan a plus.

Responsabilidades

• Greet guests with a warm, professional demeanor and provide personalized recommendations.
• Assist with dining, spa, entertainment bookings, and special requests.
• Provide guests with information on local attractions and experiences.
• Coordinate daily guest services and maintain updated guest profiles.
• Collaborate with Front Office, Housekeeping, and F&B to ensure seamless service.
• Manage transportation needs, including airport transfers and city guidance.
• Monitor VIP arrivals and prepare for flawless stays.
• Keep the concierge desk organized with maps, brochures, and materials.
• Respond to inquiries with empathy and resolve concerns swiftly.
• Represent the Grand Hyatt brand with professionalism and elegance.

Conocimientos

English

Spanish

Guest services

Communication

Multitasking

Descripción del empleo

Organization - Grand Hyatt Barcelona

At Grand Hyatt Barcelona, one of the city’s newest and most prestigious luxury hotels, we are looking for a professional, welcoming, and service-oriented Concierge to join our Front Office team. This position is offered under a temporary replacement contract for medical leave coverage. If you are passionate about hospitality, enjoy interacting with people, and take pride in delivering memorable guest experiences, this is an excellent opportunity to grow your career within a world-class hospitality brand.

About The Role

As a Concierge, you will be an essential part of the guest experience at Grand Hyatt Barcelona, delivering personalized luxury service and creating memorable moments throughout the stay. You will warmly welcome guests, assist with curated recommendations, and provide expert support to ensure a seamless and exceptional experience from arrival to departure. This is an operational position with a rotating schedule, including shifts, weekends, and public holidays according to hotel operational needs. You will work closely with Front Office, Bell Attendants, Guest Relations, Housekeeping, and Food & Beverage teams to ensure an exceptional guest experience.

Key Responsibilities

• Greet guests with a warm, professional demeanor, assisting them with personalized recommendations and fulfilling requests with care and efficiency.
• Assist with arranging dining reservations, spa appointments, entertainment bookings, and special guest requests such as floral arrangements or gift deliveries.
• Provide guests with detailed information about local attractions, exclusive experiences, and cultural events tailored to their preferences.
• Support the Concierge team in coordinating daily guest services and maintaining updated guest profiles for personalized assistance.
• Collaborate with departments such as Front Office, Housekeeping, and Food & Beverage to ensure smooth operations and excellent service delivery.
• Coordinate transportation needs, including airport transfers, chauffeur services, and city travel guidance, ensuring timely and accurate arrangements.
• Monitor VIP arrivals in collaboration with the Guest Experience team, ensuring all preparations are made for a flawless stay.
• Maintain a clean and organized concierge desk, equipped with up-to-date city maps, brochures, and essential service materials.
• Respond to guest inquiries and resolve concerns with empathy and professionalism, striving for swift and satisfactory solutions.
• Represent the Grand Hyatt brand with professionalism, elegance, and exceptional service.

Qualifications

Requirements & Profile

• Previous experience in a luxury hotel, hospitality, or guest-facing role is preferred.
• Excellent communication and interpersonal skills, with a warm, engaging, and professional demeanor.
• Genuine interest in creating personalized and memorable guest experiences.
• Strong knowledge or interest in local dining, shopping, entertainment, and cultural offerings.
• Ability to multitask and stay composed in a fast-paced, high-touch environment.
• A collaborative mindset and the ability to work effectively within a team.
• Flexibility to work mornings, evenings, weekends, and holidays based on guest needs.
• Fluency in English and Spanish is required; additional languages such as Catalan are a great plus.

Care Connects Us – Do You Share Our Values?

At Hyatt, we care for people so they can be their best. Our values — Empathy, Integrity, Respect, Inclusion, Innovation, and Well-being — guide everything we do and define how we work together every day. Hyatt is an equal opportunity employer committed to fostering an inclusive environment for people of all backgrounds and experiences.

What You Will Love About Us

• 12 complimentary nights a year across Hyatt Hotels worldwide.
• Discounted stays for you, your family, and friends from your first day.
• 50% off food and beverage at selected Hyatt Hotels when dining as a guest.
• Employee cafeteria with daily meals.
• Complimentary access to our Wellness Platform focused on mental well-being and personal growth.
• Continuous learning and development opportunities with a clear path for career growth and global mobility within Hyatt.
• At Hyatt, "We care for people so they can be their best". Our core values — Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing — are reflected in everything we do.

Be Part of Something GRAND

With more than 1,150 hotels in over 70 countries, Hyatt is globally recognized as a Great Place to Work. Our Concierge team plays a vital role in delivering personalized and memorable guest experiences. Join Grand Hyatt Barcelona and become part of a GRAND team that turns every stay into something exceptional.