Community Manager

Zexter; Comunidad Valenciana; Remote; EUR 40,000 - 56,000; Full time

Benefits offered by this job

Fully remote work

Competitive salary

International iGaming company

Job summary

ZEXTER is seeking a Community Manager to build and nurture an active player community around its casino brand. You will own the brand’s player engagement, communication and community growth, coordinating with Product, CRM and Customer Support to address feedback and improve player experience.

Ideal candidates have experience in iGaming or related fields, strong communication skills, and fluency in English; Spanish is a plus.

Qualifications

• Experience in Community Management, preferably in iGaming, gaming, betting or crypto.
• Strong communication skills.
• Experience with Telegram and/or Discord communities.
• Ability to communicate naturally with players, not scripts.
• Understanding of online casino/player behavior is a strong advantage.

Responsibilities

• Manage communication with players across Telegram, Discord and other community channels.
• Build and grow an active community around the casino brand.
• Maintain daily communication and engagement with players.
• Moderate discussions and respond to community questions.
• Launch community activities, contests, giveaways and engagement mechanics.
• Communicate promotions, tournaments, new games and product updates.
• Collect player feedback and communicate insights to Product, CRM and Customer Support.
• Identify complaints, recurring issues and reputation risks.
• Work with Customer Support on player issues and escalations.
• Monitor community sentiment and competitor communities.
• Prepare reports on community growth, engagement and feedback.

Skills

Strong communication

Community management

Telegram/Discord

English mandatory

Spanish a plus

Understanding of online casino/player

Job description

ZEXTER is a technology company developing its own full-stack platform for the digital entertainment and iGaming ecosystem. We build scalable technology solutions foroperators, creators, and digital businesses, helping them launch, manage, scale and monetize their products more efficiently.

We are looking for a Community Manager responsible for building, developing and maintaining an active player community around the brand.

In this role, you will take ownership of the brand’s player community, engagement and communication.

Responsibilities:

• Manage communication with players across Telegram, Discord and other community channels.

• Build and grow an active community around the casino brand.

• Maintain daily communication and engagement with players.

• Moderate discussions and respond to community questions.

• Launch community activities, contests, giveaways and engagement mechanics.

• Communicate promotions, tournaments, new games and product updates.

• Collect player feedback and communicate important insights to Product, CRM and Customer Support.

• Identify complaints, recurring issues and potential reputation risks.

• Work closely with Customer Support on player issues and escalations.

• Monitor community sentiment and competitor communities.

• Prepare reports on community growth, engagement and player feedback.

Requirements:

• Experience in Community Management, preferably in iGaming, gaming, betting or crypto.

• Strong communication skills.

• Experience with Telegram and/or Discord communities.

• Ability to communicate naturally with players rather than using corporate scripts.

• Understanding of online casino/player behavior is a strong advantage.

• English - mandatory, additional language (such as Spanish) is a strong plus

What we offer:

• Fully remote work.

• Competitive salary.

• Opportunity to work in a fast-growing international iGaming company.

• Strong Development and Product teams.

• Minimal bureaucracy and the opportunity to directly influence product quality.

• Clear career path with the opportunity to grow.

• Interesting challenges and modern tools.