Remote Community Manager - iGaming Growth & Engagement

Zexter; Comunidad Valenciana; À distance; EUR 40 000 - 56 000; Plein temps

Avantages offerts par ce poste

Fully remote work

Competitive salary

International iGaming company

Résumé du poste

ZEXTER is seeking a Community Manager to build and nurture an active player community around its casino brand. You will own the brand’s player engagement, communication and community growth, coordinating with Product, CRM and Customer Support to address feedback and improve player experience.

Ideal candidates have experience in iGaming or related fields, strong communication skills, and fluency in English; Spanish is a plus.

Qualifications

• Experience in Community Management, preferably in iGaming, gaming, betting or crypto.
• Strong communication skills.
• Experience with Telegram and/or Discord communities.
• Ability to communicate naturally with players, not scripts.
• Understanding of online casino/player behavior is a strong advantage.

Responsabilités

• Manage communication with players across Telegram, Discord and other community channels.
• Build and grow an active community around the casino brand.
• Maintain daily communication and engagement with players.
• Moderate discussions and respond to community questions.
• Launch community activities, contests, giveaways and engagement mechanics.
• Communicate promotions, tournaments, new games and product updates.
• Collect player feedback and communicate insights to Product, CRM and Customer Support.
• Identify complaints, recurring issues and reputation risks.
• Work with Customer Support on player issues and escalations.
• Monitor community sentiment and competitor communities.
• Prepare reports on community growth, engagement and feedback.

Connaissances

Strong communication

Community management

Telegram/Discord

English mandatory

Spanish a plus

Understanding of online casino/player

Description du poste

ZEXTER is seeking a Community Manager to build and nurture an active player community around its casino brand. You will own the brand’s player engagement, communication and community growth, coordinating with Product, CRM and Customer Support to address feedback and improve player experience.

Ideal candidates have experience in iGaming or related fields, strong communication skills, and fluency in English; Spanish is a plus.