Collections Associate Ireland & UK

ES02 AP Services Europe S.A.; Cornellà de Llobregat; Hybrid; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Pension plan

Restaurant card

Private health insurance for family

Transport card

Remote work support

Job summary

Air Products in Barcelona is seeking a Collections Specialist to manage customer accounts and outstanding balances within an international, collaborative Credit & Collections team.

The role requires English proficiency, basic accounting knowledge, and strong MS Office skills. The position offers a hybrid work model with three days remote work per week, competitive benefits, and opportunities for development within a global company.

Qualifications

• Fluency in English, written and spoken.
• Understanding of customer accounts and end-to-end business processes.
• Basic accounting knowledge, particularly in customer accounting.
• Proficiency in MS Office applications.

Responsibilities

• Ensure timely collection of outstanding balances per policy.
• Respond to calls and emails within targets and escalate when needed.
• Make outbound collection calls to drive productivity and manage portfolio.
• Communicate with Customer Services, Sales, and customers on disputes and credit holds.
• Act as backup for fellow collectors as required.
• Liaise with Team Lead on credit related issues.

Skills

English fluency

Customer accounts knowledge

MS Office proficiency

Education

Basic accounting knowledge

Tools

SAP

Job description

Location and Work Details

Location: Barcelona, Spain

Contract: Permanent Employment Contract

Work model: Hybrid, with the possibility to work from home 3 days per week

Job Description

We are looking for a Collections Specialist to join our Credit & Collections organization in Barcelona. In this role, you will manage customer accounts and outstanding balances while working closely with customers and internal teams to support timely payments and effective resolution of account-related issues. You will work in an international environment where collaboration, customer focus, clear communication, and proactive account management are key to delivering a high-quality service.

Responsibilities

• Ensure timely collection of outstanding customer balances in line with Air Products’ Credit & Collections Escalation Policy
• Respond to customer calls and emails within department targets; identify customer complaints and escalated appropriately
• Proactively make outbound collection calls to customers to drive strong daily productivity and maintain an effective, action oriented portfolio
• Anticipate and communicate with Customer Services, Sales Representatives, and customers regarding disputed items, potential payment issues, and credit hold situations
• Support and act as backup for fellow collector associates as required
• Liaise with the Credit & Collections Team Lead on all credit related issues.

Required / Must have

• Fluency in English, both written and spoken
• A good understanding of customer accounts and end-to-end business processes
• Basic accounting knowledge, particularly in customer accounting
• Proficiency in MS Office applications

Preferred / Nice to have

• Ideally have experience handling inbound and outbound calls, preferably within a Credit & Collections environment
• Strong negotiation skills, with experience engaging both customers and internal stakeholders on topics such as collections, dispute resolution, account reconciliation, and charges/payments
• Experience with SAP is an advantage, though not mandatory

What we offer

• Competitive Salary: Based on experience and skills
• With medical insurance (Adeslas), life insurance, and a pension plan
• Includes a restaurant card, private health insurance for family members, nursery vouchers, and a transport card
• Economic Support for Remote Work
• Flexible Hours: With the possibility to work from home 3 days per week
• Holidays: 23 days + additional days for work adjustment
• Professional Development: Opportunities for growth and development within the company + a training platform: you choose what you want to deepen
• Special Discounts: On your favorite brands for being part of Air Products
• Parking Space: So, you don't stress about arriving at the office

Pay Transparency Statement

We are committed to fair and transparent pay practices. Compensation decisions are based on objective, role-related criteria such as experience, education, skills, location, role scope and assessed proficiencies. This role has an established pay range, and the applicable range or relevant compensation details should be shared in line with local requirements and Air Products policy.

About Air Products

Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.

Employee and Applicant Rights Behind every success and innovation that has made a difference in the world, you will find a team of passionate people who helped make it possible. At Air Products, our talented people help each other and our customers thrive. To our colleagues, we are valued and respected teammates. To our customers, we are partners in creating value. To our communities, we are caring, involved neighbors and committed stewards of the environment.

We are committed to creating a workplace where safety comes first, diverse perspectives are valued, innovation thrives, and employees have opportunities to learn, grow, and make a meaningful impact.