Cloud Support Engineer: Remote, AI-Driven Ownership

Lever, Inc.; España; A distancia; EUR 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-first

Flexible hours

Professional development

AI tools access

Inclusive culture

Full-time

Descripción de la vacante

Lever, Inc. is seeking a Technical Support Engineer based in Spain. This remote-first role focuses on maintaining a cloud-commerce platform for large service providers.

You will own customer-impacting incidents from investigation to resolution, working with developers, product teams, and account managers. The position requires 3+ years in technical/support engineering, strong Linux administration (CentOS/RHEL), networking, databases (PostgreSQL/MySQL/Oracle), and solid English communication.

Formación

• Bachelor's degree in Computer Science, Engineering, or a related technical discipline.
• 3+ years of experience in technical or support engineering.
• Strong Linux system administration experience with CentOS/RHEL.

Responsabilidades

• Own technical support tickets end-to-end, from investigation to resolution.
• Provide guidance on product functionality, configuration, and best practices.
• Diagnose complex issues using Linux, logs, networking, databases, APIs, and cloud tech.
• Communicate updates clearly per SLAs and quality standards.
• Collaborate with developers, product, and account management to resolve issues.
• Maintain accurate ticket records and document investigation steps.

Conocimientos

Linux administration

Networking basics

SQL skills

APIs & integrations

English communication

Incident management

Python/Java/C++ (plus)

Educación

Bachelor's degree in Computer Science or related technical discipline

Herramientas

CentOS/RHEL

Descripción del empleo

Lever, Inc. is seeking a Technical Support Engineer based in Spain. This remote-first role focuses on maintaining a cloud-commerce platform for large service providers.

You will own customer-impacting incidents from investigation to resolution, working with developers, product teams, and account managers. The position requires 3+ years in technical/support engineering, strong Linux administration (CentOS/RHEL), networking, databases (PostgreSQL/MySQL/Oracle), and solid English communication.