Cloud Operations Specialist

Board; Madrid; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Board is looking for a Cloud Operations Specialist in Madrid to join our R&D Department. Reporting to the Cloud Operation Lead, you will work with senior cloud professionals to ensure reliability, availability and security of our Board platform and gain hands-on Azure Cloud experience in an international environment.

This role requires a rotating evening shift (3:00 PM–12:00 AM CET) and an on-call schedule, with a hybrid work model: three days in the office and two days from home each week,

Formación

• Educational background in Computer Science, Computer Engineering or similar field.
• Experience or exposure to Cloud providers is a plus.
• Fluent in English.

Responsabilidades

• Become acquainted with Board platform and its deployment in the Azure Cloud environment
• Coordinate an effective troubleshooting process to identify and resolve Cloud issues
• Oversee support requests and needs of our worldwide customers
• Ensure excellence in delivering services to our customers through timely feedback and follow-ups
• Provide help and assistance to your fellow team members to troubleshoot and fix errors

Conocimientos

Proactive

Detail-oriented

Teamworking

Organizational skills

Fluent English

Educación

Computer Science or Computer Engineering

Herramientas

Microsoft Windows servers

Azure Cloud

Descripción del empleo

Board is the most trusted Agentic Planning Platform, combining business context, Continuous Planning, and efficient enterprise AI to deliver confident, aligned, and faster decisions. Board connects enterprise data and external signals with planning models, domain expertise, and scenario modeling, enabling governed AI to understand, reason, recommend, and support action.

What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.

Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here!

We are currently looking for a Cloud Operations Specialist to join our R&D Department in Madrid. Reporting to the Cloud Operation Lead, in this position you will work alongside qualified, senior Cloud professionals to ensure reliability, availability and security of our Board platform. Handling support requests from all over the world, you will have the chance to gain hands‑on experience on Azure Cloud and learn in an international environment the best practices to deliver excellence to our customers.

This role requires participation in a rotating shift and on‑call schedule: one week every six weeks on the evening shift (3:00 PM to 12:00 AM CET), and one week every twelve weeks on call (12:00 AM to 9:00 AM CET).

We embrace flexibility through a hybrid working schedule, with 3 days at the office and 2 days working from home each week, fostering a balance of collaboration and productivity.

Key responsibilities:

• Become acquainted with the distinct features of Board platform and its deployment in the Azure Cloud environment
• Coordinate an effective troubleshooting process to identify and resolve Cloud issues
• Oversee support requests and needs of our worldwide customers
• Ensure excellence in delivering services to our customers through timely feedback and follow‑ups
• Provide help and assistance to your fellow team members to troubleshoot and fix errors

Skills and Qualifications:

• Educational background in Computer Science, Computer Engineer or similar fields
• Previous exposure to any Cloud provider will be considered a plus
• Familiarity with Microsoft systems (Windows servers) is preferable
• Proactive, detail-oriented approach
• Teamworking attitude
• Good organizational skills to meet target dates
• Fluency in English

Our commitment to Diversity and Inclusion

Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day!