Cloud ERP Success Manager | Drive Value & Adoption

Unit4; Granada; Hybrid; EUR 50,000 - 80,000; Full time

Benefits offered by this job

Flexible Leave Policy

Remote working opportunities

Global Wellbeing Days

Growth opportunities

Mentors and role models

Job summary

Unit4 is a Cloud ERP company seeking a Customer Success professional to advocate for customers, translate insights into actions, and drive value realization. You will lead success plans, engage with executives, and support retention across the region.

The role emphasizes cross-functional collaboration with Product, R&D, Support, and Sales, plus the ability to travel up to 20% as needed. Fluency in English and Dutch is essential.

Qualifications

• Excellent communication and relationship management; fluent in English and Dutch.
• Retention and churn management across the region; drive customer value.
• Experience in cloud software, ERP/HCM/financial planning is a plus.

Responsibilities

• Be the voice of the customer and internal advocate to improve outcomes and experience.
• Drive customer value by helping customers achieve business outcomes and maximize Unit4 value.
• Increase product adoption and maturity through success planning and guided engagements.
• Identify and drive new sales opportunities (upsell/cross-sell) with Sales collaboration.
• Act as primary contact in Customer Success, managing risk and supporting retention.
• Lead executive business reviews with C-level stakeholders and customer teams.

Skills

English fluency

Dutch fluency

Relationship management

Travel willingness

Tools

ERP software knowledge

Job description

Unit4 is a Cloud ERP company seeking a Customer Success professional to advocate for customers, translate insights into actions, and drive value realization. You will lead success plans, engage with executives, and support retention across the region.

The role emphasizes cross-functional collaboration with Product, R&D, Support, and Sales, plus the ability to travel up to 20% as needed. Fluency in English and Dutch is essential.