Client Success Associate, Turkish Speaker

Jobtailor; Barcelona; Presencial; EUR 32.000 - 52.000; Jornada completa

Descripción de la vacante

Gartner seeks a Client Success Associate fluent in Turkish and English to partner with clients across IT, HR, Supply Chain, Marketing, Finance, Legal and Sales. You will introduce Gartner services, align resources to client priorities and drive value, engagement and retention.

Strong communication and collaboration are essential in this on-site Barcelona role. The ideal candidate has a Bachelor's degree (preferred) and 6+ months relevant experience, with a proven ability to delight clients and

Formación

• Fluent in Turkish and English.
• Bachelor's degree preferred with 6+ months relevant experience.
• Proven track record of delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.

Responsabilidades

• Partner with clients from C-level to junior professionals to ensure Gartner subscription success.
• Introduce Gartner services and capabilities to new clients and connect them with experts.
• Identify client priorities and align Gartner resources to maximize ROI on membership.
• Collaborate with internal stakeholders to drive service delivery and innovative solutions.
• Leverage insights to drive client engagement, satisfaction, retention and growth.

Conocimientos

Turkish

English

Communication

Collaboration

Prioritization

Critical thinking

Influencing

Educación

Bachelor's degree

Descripción del empleo

Responsibilities

• Partner with clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription
• Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include: Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community.
• Identify client priorities and understand how to align Gartner's resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner membership
• Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutions to overcome obstacles.
• Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth.

Requirements

• Must be fluent in Turkish and English
• Bachelor's degree is preferred along with 6+ months relevant professional and/or internship experience
• Proven track record of success fueled by a passion for delighting clients
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills