Client Success Partner - Emerging Markets

Gartner; Barcelona; On-site; EUR 35,000 - 50,000; Full time

Benefits offered by this job

Highly competitive rewards and benefits package

Professional development opportunities

Collaborative, team-oriented culture

Job summary

Gartner is seeking a Client Success Associate in Barcelona, Spain, to manage client relationships and ensure satisfaction and growth. This role involves onboarding clients, introducing Gartner services, and facilitating engagements to enhance client experiences. Candidates should have at least 2 years of relevant experience and a passion for client satisfaction. The position offers a highly competitive rewards and benefits package, along with professional development opportunities in a diverse, collaborative culture.

Qualifications

• 2+ years of relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.

Responsibilities

• Build and manage relationships with a variety of clients.
• Introduce Gartner services and communicate value to decision-makers.
• Facilitate client engagements to derive actionable insights.
• Collaborate with internal partners to maximize client value.
• Regularly assess performance and client engagement metrics.

Skills

Client relationship management

Communication skills

Collaboration

Critical thinking

Prioritization

Influencing skills

Education

Bachelor's degree

Job description

About the role

The Client Success team follows a Client for Life philosophy, ensuring that every Gartner client receives value far exceeding their investment. Associates help clients understand and surface business priorities, break down challenges, apply logic, and identify ways to support clients in making the right decisions. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating engagement with products used by large client teams.

What you will do

• Build, develop and manage relationships with a variety of clients ranging from senior C‑levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices, ensuring they achieve satisfaction, retention, and growth.
• Introduce Gartner services and capabilities to new clients and communicate value to decision‑makers.
• Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high value and return on investment on their Gartner membership.
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
• Conduct regular reviews of the client book of business, assessing performance and key client engagement metrics.

What you will need

• 2+ years of relevant professional and/or internship experience.
• Bachelor’s degree preferred.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.

Benefits

• Highly competitive rewards and benefits package.
• Collaborative, team‑oriented culture that embraces diversity.
• Professional development and unlimited growth opportunities.

Equal Opportunity Statement

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage. You may request accommodations by calling Human Resources at [phone] or by sending an email to [e-mail].

Job Requisition ID:108179