Client Success Advocate – Hybrid

Gartner, Inc.; Barcelona; Hybride; EUR 48 000 - 64 000; Plein temps

Résumé du poste

Gartner, Inc. in Barcelona, Spain is seeking a Client Success Associate to onboard clients, surface business priorities, and demonstrate value from Gartner services. You will partner with IT, HR, and other client teams to ensure adoption and ROI from the Gartner subscription.

You will collaborate with internal stakeholders to drive service delivery, share best practices, and design solutions to overcome obstacles, leveraging insights to boost engagement, retention and growth across clients.

Qualifications

• Must be fluent in Norwegian & English at business level.
• Bachelors degree is preferred along with 6+ months relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.

Responsabilités

• Partner with clients ranging from senior C-levels to more junior client professionals in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription.
• Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include: Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community.
• Identify client priorities and understand how to align Gartner's resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner membership.
• Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutions to overcome obstacles.
• Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth.

Connaissances

Fluent in Norwegian

Fluent in English

Formation

Bachelor's degree

Description du poste

Gartner, Inc. in Barcelona, Spain is seeking a Client Success Associate to onboard clients, surface business priorities, and demonstrate value from Gartner services. You will partner with IT, HR, and other client teams to ensure adoption and ROI from the Gartner subscription.

You will collaborate with internal stakeholders to drive service delivery, share best practices, and design solutions to overcome obstacles, leveraging insights to boost engagement, retention and growth across clients.