Client Services & Translation Projects Coordinator

TransPerfect; Madrid; On-site; EUR 30,000 - 45,000; Full time

Job summary

TransPerfect seeks a Client Services Associate in Madrid who will serve as the first line of support for clients and coordinate language projects. Responsibilities include managing client requests, collaborating with production teams, and ensuring that projects meet deadlines and budget constraints. Ideal candidates have a bachelor's degree, excellent English communication skills, and experience in customer service or project management. A strong attention to detail and organizational skills are essential for success.

Qualifications

• Bachelor's degree required.
• Excellent written and verbal English communication skills.
• Exceptional problem solving and analytical skills.
• Customer service and/or project management experience.
• Strong organizational skills, attention to detail, and ability to multi-task.
• Working knowledge of MS Office.

Responsibilities

• Serve as the first level of support to existing clients.
• Respond to client requests through our technology platform.
• Collaborate with production team for project estimates.
• Monitor and communicate project progress.
• Troubleshoot project issues as needed.

Skills

Excellent written and verbal English communication skills

Exceptional problem solving and analytical skills

Customer service and/or project management experience

Strong organizational skills

Attention to detail

Ability to multi-task

Education

Bachelor’s degree

Tools

MS Office

Job description

TransPerfect seeks a Client Services Associate in Madrid who will serve as the first line of support for clients and coordinate language projects. Responsibilities include managing client requests, collaborating with production teams, and ensuring that projects meet deadlines and budget constraints. Ideal candidates have a bachelor's degree, excellent English communication skills, and experience in customer service or project management. A strong attention to detail and organizational skills are essential for success.