Client Operations Representative

Viva Wallet; Madrid; Presencial; EUR 32.000 - 42.000; Jornada completa

Descripción de la vacante

Viva.com is seeking an Operations Team professional to manage incoming leads, assist merchants with onboarding, and ensure smooth operation of services across Europe.

The role focuses on onboarding, merchant support, and cross-team collaboration to optimize payment acceptance and service delivery.

Formación

• Experience in monitoring and analyzing account performance to drive growth.
• Strong interest in technology, with desire to become a payments subject matter expert.
• Ability to identify customer technical and commercial requirements to craft solutions.
• Strong presentation skills, particularly over the phone or via video meetings.
• Collaborative mindset, able to work with diverse teams to get things done.
• Bilingual: native Spanish speaker and fluent in English.

Responsabilidades

• Assess and assign incoming leads to the appropriate team.
• Manage and assist existing merchants with onboarding and payment-acceptance setup.
• Promote existing and new company services to potential merchants.
• Monitor active merchants post-activation to ensure seamless collaboration.
• Serve as a touchpoint between internal departments to support systems and processes.
• Enter and maintain up-to-date client information in the database and keep records.
• Monitor and analyze account performance to drive growth.
• Collaborate with internal teams to ensure seamless service delivery.

Conocimientos

Account performance analysis

Technology interest

Requirements gathering

Presentation skills

Collaboration

Bilingual: Spanish & English

Descripción del empleo

As part of the Operations Team, you will be responsible for managing incoming leads, assisting merchants with onboarding, and ensuring the smooth operation of company’s services.

About viva.com

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 29 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Key Responsibilities:

• Assess and assign incoming leads to the appropriate team;
• Manage and assist existing merchants with the onboarding process and payment acceptance setup;
• Promote existing and new company’s services to potential merchants;
• Monitor and oversee active merchants post-activation to ensure seamless collaboration;
• Act as a key touchpoint between internal departments to support the effective use of internal systems and processes;
• Enter and maintain up to date client information into the company's database and keep records with relevant data;
• Monitor and analyze account performance to drive growth;
• Collaborate with internal teams to ensure seamless service delivery.

Requirements

• Experience in monitoring and analyzing account performance to drive growth;
• Hold a strong interest in technology, with the desire to become a payments subject matter expert;
• Be able to identify customer technical and commercial requirements to craft solutions;
• Hold strong presentation skills, particularly over the phone or with video meetings;
• Possesses collaboration skills, able to work with a wide range of people to get stuff done;
• Native in Spanish and fluent in English.