Client Operations Representative

Viva.com; Madrid; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

Viva.com, located in Madrid, is looking for a member of its Operations Team to manage incoming leads, assist merchants with onboarding, and ensure seamless service delivery. The ideal candidate should have strong analytical skills, a keen interest in technology, and excellent communication abilities in both Danish and English.

This role is key to maintaining relationships with merchants and driving account performance to enhance growth. Viva.com stands at the forefront of payment technology in Europe and offers a vibrant work environment.

Formación

• Experience in monitoring and analyzing account performance to drive growth.
• Strong interest in technology, with the desire to become a payments subject matter expert.
• Ability to identify customer technical and commercial requirements.

Responsabilidades

• Assess and assign incoming leads to the appropriate team.
• Manage and assist existing merchants with onboarding and payment acceptance setup.
• Promote existing company services to potential merchants.
• Monitor active merchants post-activation for seamless collaboration.
• Act as a key touchpoint between departments to support internal systems.
• Maintain up-to-date client information in the database.
• Monitor account performance to drive growth.
• Collaborate with internal teams for seamless service delivery.

Conocimientos

Account performance analysis

Technical solution identification

Collaboration skills

Strong presentation skills

Fluent in English

Native in Danish

Descripción del empleo

As part of the Operations Team, you will be responsible for managing incoming leads, assisting merchants with onboarding, and ensuring the smooth operation of company’s services.

About viva.com

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 29 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Key Responsibilities

• Assess and assign incoming leads to the appropriate team;
• Manage and assist existing merchants with the onboarding process and payment acceptance setup;
• Promote existing and new company’s services to potential merchants;
• Monitor and oversee active merchants post-activation to ensure seamless collaboration;
• Act as a key touchpoint between internal departments to support the effective use of internal systems and processes;
• Enter and maintain up to date client information into the company's database and keep records with relevant data;
• Monitor and analyze account performance to drive growth;
• Collaborate with internal teams to ensure seamless service delivery.

Requirements

• Experience in monitoring and analyzing account performance to drive growth;
• Hold a strong interest in technology, with the desire to become a payments subject matter expert;
• Be able to identify customer technical and commercial requirements to craft solutions;
• Hold strong presentation skills, particularly over the phone or with video meetings;
• Possesses collaboration skills, able to work with a wide range of people to get stuff done;
• Native in Danish and fluent in English.