Client Operations Representative

Viva.com; Madrid; Presencial; EUR 30.000 - 52.000; Jornada completa

Descripción de la vacante

Viva.com in Madrid, Spain, is seeking a proactive Operations Associate to manage incoming leads, assist merchants with onboarding, and ensure smooth service delivery across our payments platform.

You will coordinate with internal teams, maintain client records, analyze account performance, and promote Viva.com's solutions to merchants while becoming a payments SME and a trusted touchpoint for cross-functional collaboration.

Formación

• Experience monitoring and analysing account performance to drive growth.
• Interest in technology and payments with SME focus.
• Ability to identify customer requirements to craft tailored solutions.
• Strong presentation skills, especially via phone or video.
• Collaborative mindset to work with diverse teams.
• Native Danish and fluent English.

Responsabilidades

• Assess and assign incoming leads to the appropriate team.
• Assist existing merchants with onboarding and payment setup.
• Promote Viva.com services to potential merchants.
• Monitor active merchants post-activation for seamless collaboration.
• Serve as a touchpoint between internal departments to support systems and processes.
• Enter and maintain up-to-date client information in the database.
• Monitor and analyze account performance to drive growth.
• Collaborate with internal teams to ensure seamless service delivery.

Conocimientos

Account performance analysis

Payments subject matter expert

Presentation skills

Collaboration

Onboarding

Lead management

Herramientas

CRM systems

Descripción del empleo

Overview

As part of the Operations Team, you will be responsible for managing incoming leads, assisting merchants with onboarding, and ensuring the smooth operation of company's services.

About Viva.com

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 29 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Key Responsibilities

• Assess and assign incoming leads to the appropriate team
• Manage and assist existing merchants with the onboarding process and payment acceptance setup
• Promote existing and new company's services to potential merchants
• Monitor and oversee active merchants post-activation to ensure seamless collaboration
• Act as a key touchpoint between internal departments to support the effective use of internal systems and processes
• Enter and maintain up to date client information into the company's database and keep records with relevant data
• Monitor and analyze account performance to drive growth
• Collaborate with internal teams to ensure seamless service delivery

Requirements

• Experience in monitoring and analyzing account performance to drive growth
• Hold a strong interest in technology, with the desire to become a payments subject matter expert
• Be able to identify customer technical and commercial requirements to craft solutions
• Hold strong presentation skills, particularly over the phone or with video meetings
• Possesses collaboration skills, able to work with a wide range of people to get stuff done
• Native in Danish and fluent in English