Client Development Executive

Loewe; Madrid; Presencial; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

LOEWE, based in Madrid, is seeking a Client Development Executive to support the execution of its global CRM and client development strategy within the CRM team. You will contribute to clienteling initiatives, CRM campaigns and engagement across markets, strengthening client loyalty and driving business growth.

Reporting to the Global CRM Manager, the role requires strong analytics, Salesforce/Power BI experience, and fluent English, with a focus on cross-market collaboration and data-driven

Formación

• 5+ years of experience in CRM, Client Development, Clienteling or similar in luxury/fashion/retail.
• Strong analytical skills to translate data into actionable insights.
• Experience with CRM/reporting tools, preferably Salesforce Marketing Cloud & Power BI.
• Knowledge of customer segmentation, journeys, and CRM best practices.
• Experience collaborating with stakeholders in international environments.

Responsabilidades

• Support execution and deployment of global clienteling and CRM campaigns across markets.
• Coordinate campaign launches: audience segmentation, content adaptation, translations, QA, performance tracking.
• Build and manage target audiences using client data and ensure data quality.
• Monitor campaign performance and identify trends and opportunities.
• Assist in A/B testing and optimize client engagement activities.
• Prepare regular CRM/KPIs reports with insights for decision-making.
• Collaborate with regional teams to share best practices and implement action plans.
• Help develop training materials and tools to strengthen clienteling capabilities across markets.
• Support additional CRM projects as required.

Conocimientos

CRM

Clienteling

Data analysis

Stakeholder mgmt

Herramientas

Salesforce Marketing Cloud

Salesforce Core

Power BI

Descripción del empleo

Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company.

As Client Development Executive, you will support the execution of LOEWE’s global CRM and client development strategy. Working closely with the Global CRM Manager, you will contribute to the successful deployment of clienteling initiatives, CRM campaigns and client engagement actions across markets, helping to strengthen client loyalty and drive business growth.

The position will sit within the CRM team, based at our Madrid Headquarters, and will report to the Global CRM Manager

Your role will be:

• Support the execution and deployment of global clienteling and CRM campaigns across markets.
• Coordinate campaign launches, including audience segmentation, content adaptation, copywriting, translations, quality assurance and performance tracking.
• Build and manage target audiences using client data, ensuring data quality and supporting the effectiveness of CRM initiatives.
• Monitor campaign performance and conduct analyses to identify trends, opportunities and areas for improvement.
• Support A/B testing initiatives and contribute to the optimization of client engagement activities.
• Prepare regular reporting on CRM and clienteling KPIs, providing insights and recommendations to support decision-making.
• Collaborate with regional teams to track performance, share best practices and support the implementation of action plans.
• Assist in the development of training materials, guidelines and tools to strengthen clienteling capabilities across markets.
• Support additional CRM, client development and client engagement projects as required.

What is important for the role:

• + 5 years of experience in CRM, Client Development, Clienteling, Customer Engagement or similar functions, preferably within luxury, fashion, retail or consumer-focused industries.
• Strong analytical skills with the ability to interpret data and translate insights into actionable recommendations.
• Experience working with CRM and reporting tools, ideally Salesforce Marketing Cloud, Salesforce Core and Power BI.
• Good understanding of customer segmentation, campaign measurement, customer journeys and CRM best practices.
• Experience collaborating with multiple stakeholders in an international environment.
• Strong organizational skills, attention to detail and ability to manage several projects simultaneously.
• Proactive, collaborative and solution-oriented mindset.
• Excellent communication and presentation skills.
• Fluent English is required; additional languages are a plus.

About us:

Created in Spain in 1846, LOEWE approaches 180 years as one of the world’s major luxury houses. Now under the Creative Direction of Jack McCollough and Lazaro Hernandez, the brand presents itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.

LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft and culture around the world.

At LOEWE, we value the uniqueness of our clients and our teams, whoever and wherever they are. We are committed to a culture that welcomes all genders, ethnicities, socioeconomic backgrounds, and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included and empowered to contribute their best.