Client Delivery Manager (CDM)

E-Solutions; España; Presencial; EUR 90.000 - 120.000; Jornada completa

Descripción de la vacante

E-Solutions is seeking a Client Delivery Manager to lead the delivery and ongoing operation of SAP solutions and services for key customers. You will bridge customers, delivery teams, architects, and operations, ensuring successful transitions, migrations, and steady-state operations.

You will own the customer relationship throughout the lifecycle, drive governance and service reviews, and strive for customer satisfaction and continuous service improvement across global delivery teams.

Formación

• 5+ years in IT Service Delivery, SAP Managed Services, Cloud Operations, or Customer Success Management.
• Bachelor's degree in a computer science, information technology, engineering, or related field.
• ITIL knowledge or certification is valuable.

Responsabilidades

• Serve as the primary customer-facing leader for SAP solutions and services.
• Manage customer expectations, governance, escalations, and service reviews.
• Coordinate cross-functional delivery teams including architects and operations.
• Oversee migrations, go-live readiness, and ongoing operations.
• Drive account growth through value realization and renewals.

Conocimientos

IT Service Delivery

SAP Managed Services

Cloud Operations

Customer Success Management

Educación

Bachelor's degree in CS/IT/Engineering

Herramientas

SAP BASIS

S/4HANA

Descripción del empleo

5+ years in IT Service Delivery, SAP Managed Services, Cloud Operations, or Customer Success Management.

Role Summary

The Client Delivery Manager (CDM) is the primary customer-facing leader responsible for ensuring successful delivery and ongoing operation of SAP solutions and services. The CDM acts as the bridge between customers, delivery teams, architects, and operations teams, managing customer expectations, service performance, escalations, governance, and business outcomes. The role owns the customer relationship throughout the lifecycle, from transition and migration through steady-state operations.

Key Responsibilities

Customer Relationship Management

• Serve as the primary point of contact for customers.
• Build and maintain strong executive and stakeholder relationships.
• Drive customer satisfaction and continuous service improvement.
• Manage customer communications, governance meetings, and service reviews.

Service Delivery Governance

• Ensure SLA, KPI, and contractual commitments are met.
• Monitor service quality, delivery performance, and operational metrics.
• Coordinate cross-functional teams to resolve service issues.
• Manage risk, issue tracking, and escalation handling.

SAP & Cloud Delivery Oversight

• Oversee SAP operations, migrations, and transformation programs.
• Support RISE with SAP, SAP S/4HANA, SAP HANA, and cloud initiatives.
• Coordinate with BASIS, infrastructure, security, and application teams.
• Ensure operational readiness during go-live and transition phases.
• Track delivery costs, revenue, and project profitability.
• Manage scope changes, contract compliance, and renewals.
• Support account growth through upselling and value realization.
• Lead virtual and global delivery teams.
• Drive automation, operational excellence, and process improvements.
• Facilitate knowledge sharing and best-practice adoption.
• Mentor team members and delivery leads.

Required Skills

Technical

• Strong knowledge of SAP Solutions and SAP BASIS technologies.
• Experience with SAP S/4HANA architectures and migration approaches.
• Understanding of SAP HANA and cloud platforms.
• Familiarity with RISE with SAP, Azure, AWS, or Google Cloud.

Functional

• IT Service Management (ITIL).
• Program and project management.
• Customer success and stakeholder management.
• Service governance and operational excellence.

Soft Skills

• Excellent communication and presentation skills.
• Strong negotiation and conflict-resolution abilities.
• Problem-solving and decision-making skills.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• ITIL Foundation/Expert certification preferred.
• SAP certification is an added advantage.