CIC Clerk

Freudenberg Group; Parets del Vallès; Presencial; EUR 26.000 - 38.000; Jornada completa

Descripción de la vacante

Freudenberg Group is seeking a dedicated logistics/customer service professional in Parets del Vallès. You will manage shipments, master data in SAP, and coordinate with sales, marketing and logistics teams to ensure on-time delivery.

You will handle orders, invoicing and customer inquiries, maintaining accuracy and service levels while working collaboratively in a fast-paced environment.

Formación

• Higher education completed.
• 2+ years of experience in a similar role.
• English knowledge: Intermediate.
• Knowledge of SAP or ERP-based systems.

Responsabilidades

• Work with clients on shipments, receivables, receipts of goods, reserves and claims.
• Manage the customer database in SAP.
• Maintain prices, conditions and customer master data.
• Process orders in SAP: loading, invoicing, shipping docs and AR control.
• Plan daily shipment schedules for the warehouse and coordinate joint work.
• Monitor service levels and delivery times, proposing improvements.
• Handle customer complaints and ensure quick resolution.
• Coordinate with transport companies and with Sales and Marketing.
• Oversee marketing materials and product samples for managers.
• Coordinate return of consignment notes from consignees.
• Engage with Warehouse, Sales, Marketing, Controlling and Accounting.

Conocimientos

English (Intermediate)

Attentiveness

Accuracy

Client orientation

Good communication

Stress resistance

Teamwork

Educación

Higher education

Herramientas

SAP

Descripción del empleo

Working at Freudenberg: We will wow your world!

Responsibilities:

Additional Responsibilities

Interactions (internal & external)

• Key Responsibilities

• work with clients on shipments, receivables, receipts of goods, reserves, claims

• manage the customer database in SAP

• maintenance of prices / conditions and customer master data

• work in SAP: loading orders; invoicing; picking / unpacking of goods; registration of shipping documents; control of accounts receivable; returns; statement of goods for managers and for events; maintaining a register of write-offs of goods; establishment of a price list and maintenance of discounts for distributors

• daily formation of the schedule of shipment of goods for a warehouse, planning of joint work

• monitor the level of service and delivery times, proposing possible solutions for improvement in order to reach the company’s targets

• receive complaints from customers, ensuring an efficient solution to the claim and a quick closure of the process

• interaction with transport companies

• work with the Sales and Marketing Department (control over the implementation of the sales plan; launch of marketing campaigns, timing control, compliance with conditions; information letters for employees and partners)

• account of marketing materials and product samples for managers

• control of return of consignment notes from the consignees

• Warehouse, Sales, Marketing, Controlling, Accounting

• Forwarders, Customers, Suppliers

Qualifications:

Specific Knowlegde

Specific Skills

• Professional Experience and Education

• higher education

• 2+ years’ experience in same position

• knowledge of English – Intermediate

• knowledge of SAP (or ERP-based programs)

• attentiveness, accuracy

• client orientation

• good communication skills

• stress resistance

• ability to work in a team

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg Home and Cleaning Solutions Iberica S.L.U.