Catalan-Speaking Banking Support Agent (Afternoon On-Site)

Cross Border Talents; Madrid; Presencial; EUR 17.000 - 19.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Language allowance €129.27 monthly

Paid training: 25 days

Descripción de la vacante

Cross Border Talents in Madrid seeks a Banking Customer Service Agent for its Catalan-speaking team. You will support banking customers with accuracy, discretion and a friendly approach, handling questions about accounts, cards and payments.

On-site role with an afternoon schedule (15:00-22:00), 38.5 hours weekly and a full-time contract. Training is provided; a short video and language test are part of the selection process.

Formación

• Fluent Catalan, written and spoken.
• Spanish at upper-intermediate (B2) level or above.
• High school education (Bachillerato) or equivalent; banking customer service experience is valued.
• The selection includes a short video and a written test in the required language.
• Clear, professional communication, written and spoken.
• Team player who is open to feedback.

Responsabilidades

• Answer questions about accounts, cards and payments.
• Keep careful records of every interaction.
• Escalate complex or sensitive cases appropriately.
• Guide customers through digital banking services.

Conocimientos

Catalan

Spanish B2

Written & spoken comms

Team player

Educación

High school / Bachillerato

Descripción del empleo

Cross Border Talents in Madrid seeks a Banking Customer Service Agent for its Catalan-speaking team. You will support banking customers with accuracy, discretion and a friendly approach, handling questions about accounts, cards and payments.

On-site role with an afternoon schedule (15:00-22:00), 38.5 hours weekly and a full-time contract. Training is provided; a short video and language test are part of the selection process.