Catalan Banking Support Agent - On-Site Valencia

Cross Border Talents; Valencia; Presencial; EUR 16.000 - 19.000; Jornada completa

Descripción de la vacante

Cross Border Talents seeks a Catalan-speaking Banking Customer Service Agent for a team in Valencia, Spain. You will support banking customers with accuracy, discretion and a friendly approach.

Primary responsibilities include protecting customer data, escalating complex cases, answering questions about accounts, cards and payments, and maintaining precise interaction records. The role requires fluent Catalan and Spanish (B2+), a Bachillerato or equivalent, and on-site work from 08:00–16:00 for

Formación

• Fluent written and spoken Catalan.
• Spanish at upper-intermediate (B2) level or above.
• High school education (Bachillerato) or equivalent; banking customer service experience valued.

Responsabilidades

• Protect customer data at every step.
• Escalate complex or sensitive cases appropriately.
• Answer questions about accounts, cards and payments.
• Keep careful records of every interaction.

Conocimientos

Catalan fluency

Spanish B2+

Organised

Clear communication

Educación

High school diploma (Bachillerato)

Descripción del empleo

Cross Border Talents seeks a Catalan-speaking Banking Customer Service Agent for a team in Valencia, Spain. You will support banking customers with accuracy, discretion and a friendly approach.

Primary responsibilities include protecting customer data, escalating complex cases, answering questions about accounts, cards and payments, and maintaining precise interaction records. The role requires fluent Catalan and Spanish (B2+), a Bachillerato or equivalent, and on-site work from 08:00–16:00 for