French-Speaking Pre-Sales Team Lead – Barcelona

Impress; Barcelona; Presencial; EUR 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

International team

Attractive compensation

Growth opportunities

Flexible schedule

Dental benefits

Inclusive culture

Coffee & snacks

On-site gym

Mon-Sat workdays

Stable Team Lead

Descripción de la vacante

Impress, the leading digital orthodontics group, seeks a Customer Service Team Lead for our Barcelona office. You will oversee the booking conversion function, drive customer care quality, and coordinate schedules while coaching staff to exceed KPIs.

You must lead with a proactive, inclusive mindset and fluency in French and English. The role is 100% on-site at our Eixample headquarters with regular hours and a supportive, international team.

Formación

• 1+ year of experience leading a team in customer service within an international environment.
• Must-have: full professional level in French and English.
• Demonstrated team spirit, interpersonal and writing skills.
• Proactive attitude and inclusive behaviour.

Responsabilidades

• Lead booking conversion assigned market/s.
• Ensure highest standard of customer care across calls, complaints and escalation handling.
• Create team schedules for bookings and issues.
• Drive culture of excellence and provide training materials.
• Measure customer satisfaction and drive improvements.
• Maintain world-class NPS and forecast call volumes for KPIs.
• Analyze service data with QA to set goals and opportunities.
• Handle customer/patient escalations and advise on resolutions.
• Coach, develop and up-skill staff; participate in hiring decisions.

Conocimientos

Team leadership

French language

English language

Interpersonal skills

Descripción del empleo

Impress, the leading digital orthodontics group, seeks a Customer Service Team Lead for our Barcelona office. You will oversee the booking conversion function, drive customer care quality, and coordinate schedules while coaching staff to exceed KPIs.

You must lead with a proactive, inclusive mindset and fluency in French and English. The role is 100% on-site at our Eixample headquarters with regular hours and a supportive, international team.