Car Return Agent - Frontline Fleet Check-In

Europcar; Telde; Presencial; EUR 17.000 - 21.000; Jornada completa

Descripción de la vacante

Europcar Mobility Group is seeking a Car Return Agent to be the face of the return process at our Canary Islands branch. You will greet customers, inspect vehicles on return, and ensure keys are collected with the rental concluded smoothly and accurately.

You will contribute to fleet quality control, document any damages, and support branch operations while delivering exceptional service in a fast-paced environment.

Formación

• Customer service or operations experience preferred.
• Familiarity with vehicle inspection processes is a plus.
• Strong communication and detail orientation are essential.

Responsabilidades

• Greet and assist customers with professionalism and confidence when they return their vehicles
• Check a high volume of vehicles back into the rental fleet daily
• Identify and assess any potential new damage on vehicles, compiling necessary documentation for efficient evaluation
• Contribute to the Quality Control process to ensure fleet damage records are accurate and up to date
• Provide excellent customer service during all customer interactions, ensuring a smooth and satisfying return process
• Support other areas of the branch to ensure operations run efficiently and customer experiences are maximized
• Perform additional duties as requested by management to contribute to the success of the branch

Conocimientos

Attention to detail

Communication skills

Vehicle inspection

Documentation

Team player

Multitasking

Descripción del empleo

Europcar Mobility Group is seeking a Car Return Agent to be the face of the return process at our Canary Islands branch. You will greet customers, inspect vehicles on return, and ensure keys are collected with the rental concluded smoothly and accurately.

You will contribute to fleet quality control, document any damages, and support branch operations while delivering exceptional service in a fast-paced environment.