Car Return Agent — Fast-Paced Customer Service Pro

Europcar Group; Telde; Presencial; EUR 21.000 - 27.000; Jornada completa

Descripción de la vacante

Europcar Mobility Group is seeking a Car Return Agent to be the face of our return process. You will greet customers, inspect vehicles for damage, and ensure the smooth collection of keys and completion of the rental.

The role emphasizes high-quality customer service and accurate documentation of vehicle conditions. Join our Network & Stations team within Operations to support branch operations, maintain fleet integrity, and contribute to a positive customer experience in a fast-paced

Formación

• Meticulous attention to vehicle conditions and documentation.
• Strong communication and interpersonal skills for customer interactions.
• Ability to work efficiently in a fast-paced branch environment.

Responsabilidades

• Greet customers returning vehicles with professionalism and confidence.
• Check a high volume of vehicles back into the fleet daily.
• Identify and document any new damage for evaluation.
• Contribute to fleet quality control with accurate damage records.
• Provide excellent customer service during the return process.
• Support branch operations to ensure smooth workflows and service.

Conocimientos

Detail-oriented

Customer service

Vehicle condition documentation

Proactive team player

Multitasking in busy environments

Descripción del empleo

Europcar Mobility Group is seeking a Car Return Agent to be the face of our return process. You will greet customers, inspect vehicles for damage, and ensure the smooth collection of keys and completion of the rental.

The role emphasizes high-quality customer service and accurate documentation of vehicle conditions. Join our Network & Stations team within Operations to support branch operations, maintain fleet integrity, and contribute to a positive customer experience in a fast-paced