Car Return Agent — Fast, Friendly Fleet Check-In

Europcar; Madrid; Presencial; EUR 18.000 - 22.000; Jornada completa

Descripción de la vacante

Europcar Mobility Group is seeking a Car Return Agent in Madrid to greet customers on vehicle return, inspect vehicles, and ensure smooth handover of keys and the rental process. You will help maintain fleet conditions, document damages, and support branch operations in a fast-paced environment.

The role emphasizes strong communication, attention to detail, and customer-focused service as part of our Network & Stations team within Operations.

Formación

• Experience in customer service or operations preferred.
• Ability to assess and document vehicle condition.
• Excellent communication and interpersonal skills.

Responsabilidades

• Greet and assist customers with professionalism when they return vehicles.
• Check vehicles back into the rental fleet daily.
• Identify and document any new damage with supporting records.
• Contribute to fleet quality control with updated damage records.
• Ensure a smooth and satisfying return process for customers.
• Support other branch operations to maximize efficiency.
• Perform additional duties as requested by management.

Conocimientos

Attention to detail

Customer service

Communication

Team player

Fast-paced environment

Descripción del empleo

Europcar Mobility Group is seeking a Car Return Agent in Madrid to greet customers on vehicle return, inspect vehicles, and ensure smooth handover of keys and the rental process. You will help maintain fleet conditions, document damages, and support branch operations in a fast-paced environment.

The role emphasizes strong communication, attention to detail, and customer-focused service as part of our Network & Stations team within Operations.