Car Return Agent: Fleet Quality & Customer Care

Europcar-Mobility-Group; Las Palmas de Gran Canaria; On-site; EUR 12,000 - 18,000; Full time

Job summary

Europcar Mobility Group in Spain is seeking a Car Return Agent to be the face of the return process. You will greet customers, inspect vehicles upon return, and ensure keys are collected and the rental is finalized efficiently.

In this role you’ll work within the Network & Stations team in Operations, delivering high-quality service in a fast-paced setting. Attention to detail and clear communication are essential as you help maintain fleet standards and customer satisfaction.

Qualifications

• Experience in customer service or front-line roles preferred.
• Ability to inspect vehicles and document conditions accurately.
• Strong communication skills and a proactive team attitude.

Responsibilities

• Greet customers and assist with vehicle return with professionalism.
• Inspect returned vehicles for damage and report findings.
• Process return procedures and ensure smooth handover of keys.
• Support branch operations to maintain efficient service.
• Contribute to fleet quality controls and documentation.

Skills

Customer service

Attention to detail

Communication skills

Vehicle inspection

Job description

Europcar Mobility Group in Spain is seeking a Car Return Agent to be the face of the return process. You will greet customers, inspect vehicles upon return, and ensure keys are collected and the rental is finalized efficiently.

In this role you’ll work within the Network & Stations team in Operations, delivering high-quality service in a fast-paced setting. Attention to detail and clear communication are essential as you help maintain fleet standards and customer satisfaction.