Business Success Partner

MSX International; Madrid; On-site; EUR 40,000 - 60,000; Full time

Job summary

MSX International in Madrid seeks a Business Success Partner to support and develop workshops within our network. Using AI-based platforms and market/vehicle data, you will help partners improve performance, capacity utilization, and profitability in a sustainable way.

This role emphasizes building lasting client relationships, data-driven sales optimization, and close collaboration with workshops and dealerships across Europe to drive revenue and service excellence.

Qualifications

• Experience in the automotive industry with a sales or aftersales focus.
• Strong sales orientation and customer interaction skills.
• Ability to advise, influence and persuade others effectively.
• Excellent presentation and communication skills.
• Fluent German and English language skills.

Responsibilities

• Building and maintaining long-term customer relationships through regular on-site visits
• Analyzing sales and performance metrics and identifying improvement opportunities
• Enhancing quality, efficiency, and profitability within workshop operations
• Providing consulting and support in the parts and aftersales business
• Implementing defined business and service standards
• Initiating and supporting marketing and sales activities
• Planning and executing actions aligned with market strategy
• Presenting business recommendations and sales initiatives
• Collaborating closely with workshops, dealerships, and other partners
• Using CRM systems for lead management, customer support, and sales forecasting
• Monitoring, analyzing, and reporting business performance results
• Presenting relevant sales and market data
• Gathering and analyzing market intelligence to identify new business opportunities

Skills

Sales orientation

Presentation skills

Communication skills

Digital literacy

Influence and persuasion

Job description

MSX International supports leading automotive manufacturers worldwide in optimizing workshop and aftersales operations, increasing customer satisfaction, and improving the performance of service businesses. Operating in more than 80 countries, MSX is one of the leading partners in the automotive industry.

Job Description

As a Business Success Partner (m/f/d), you will support and develop workshops within our network. Using state-of-the-art AI-based platforms, as well as extensive market and vehicle data, you will help partners improve their performance, capacity utilization, and profitability in a sustainable way.

• Building and maintaining long-term customer relationships through regular on-site visits
• Analyzing sales and performance metrics and identifying improvement opportunities
• Enhancing quality, efficiency, and profitability within workshop operations
• Providing consulting and support in the parts and aftersales business
• Implementing defined business and service standards
• Initiating and supporting marketing and sales activities
• Planning and executing actions aligned with market strategy
• Presenting business recommendations and sales initiatives
• Collaborating closely with workshops, dealerships, and other partners
• Using CRM systems for lead management, customer support, and sales forecasting
• Monitoring, analyzing, and reporting business performance results
• Presenting relevant sales and market data
• Gathering and analyzing market intelligence to identify new business opportunities

Qualifications

You have experience in the automotive industry, for example as:

• Service Assistant
• Parts and Accessories Service Representative
• Automotive Service or Diagnostic Technician
• Body and Vehicle Builder
• Workshop Manager

In addition, you possess:

• Strong sales orientation and a passion for customer interaction
• Experience driving revenue growth and business development
• The ability to advise, influence, and persuade others effectively
• Excellent presentation and communication skills
• Strong digital literacy and openness to new technologies
• An independent working style and proven sales success in parts or aftersales businesses
• Fluent German and English language skills

Additional Information

What We Offer

• Competitive salary package with additional benefits
• Extensive training and development programs
• High degree of autonomy and responsibility
• Opportunities for growth within an international company
• Access to cutting-edge AI technologies and data-driven solutions

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.