Business Process Consultant

Tata Consultancy Services Limited; Spain; Remote; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Ticket restaurant plan

Childcare Ticket

Transport Ticket

Health Insurance

Home office stipend

First-month home setup bonus

Job summary

Tata Consultancy Services Limited is seeking a Business Process Consultant for Madrid, Spain, offering remote work with occasional visits. The role involves shaping workshops, gathering business requirements, translating them into functional specs, and leading configuration and testing activities.

A strong ServiceNow background and ITIL/Scrum knowledge are required, with native Spanish fluency. We provide a competitive salary, flexible compensation, and opportunities for career development

Qualifications

• 8+ years of experience in business process consulting or related IT services.
• Native Spanish speaker with strong communication skills.
• ServiceNow Certified System Administrator (CSA) or equivalent.
• Preferred: Certified Implementation Specialist in ITSM or PLD HR.
• Working knowledge of Scrum, ITIL and Now Create methodology.
• Ability to use AI to optimize workflows and tailor customer solutions.

Responsibilities

• Review process guides, technical documentation and customer training materials.
• Shape workshop agendas, plans, schedules and customer questionnaires.
• Lead and participate in customer workshops.
• Gather and document business requirements.
• Translate requirements into functional specs and user stories.
• Lead participation in solution build and configuration activities.
• Drive sprint planning, data migration and functional testing.
• Guide UAT, defect remediation, training plans and customer readiness.

Skills

Business process improvement

Workshop facilitation

Stakeholder management

Scrum

ITIL

Now Create methodology

AI for workflows

Data migration

Tools

ServiceNow ITSM

ServiceNow PLD HR

ServiceNow CSA

Job description

Are you a Business Process Consultant in Madrid , Spain seeking a new interesting challenge?

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for!

We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:

• Review process guides, technical documentation and customer training materials.
• Shape workshop agendas, plans, schedules and customer questionnaires.
• Lead and participate in customer workshops.
• Gather and document business requirements.
• Translate business requirements into functional specifications and user stories.
• Lead functional participation in solution build and configuration activities.
• Drive sprint planning, data migration and functional testing activities.
• Guide user acceptance testing, defect remediation, training plans and customer readiness.
• ServiceNow
• ServiceNow ITSM
• ServiceNow PLD HR
• Scrum
• ITIL
• Now Create Methodology
• Data Migration

Years' experience: 8+ years

Spanish: Native

ServiceNow Certified System Administrator (CSA)

Preferred: Certified Implementation Specialist in the aligned workflow (ITSM or PLD HR)

Working knowledge of Scrum, ITIL, and the Now Create methodology

Ability to independently use AI to optimize workflows, tailor customer solutions, and support strategic decisions

Workplace: Remote with occasional visits

Permanent contract - We offer indefinite contracts from the first day.

Pay and benefits - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).

Work from home - We offer you a financial support every month for your working from home expenses. In addition, in the first month we will give you a bonus to help you to set up your workplace.

Opportunity knocks - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews.

Learn as you grow - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.

Bring your buddy - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award.

Connect globally - Work with people from all over the world. You can feel the multicultural workforce.

Benefit from being a TCSer – By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best brands.

And so on - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events... This has only just begun!

Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968 as part of the Indian Tata Group and is one of the top 3 technology companies globally

With a presence in 55 countries and more than 600,000 employees, TCS is considered one of the 10 best companies to work for worldwide in 2025 according to the Top Employers Institute

TCS Spain started operations in 2001 and currently has a diverse workforce that collaborates with the main Spanish and multinational companies

TCS Spain has been certified as a Top Employer 2025 and has also been chosen as one of the 100 Best Companies to Work for in Spain in 2025 according to Forbes

Among the portfolio of services, TCS has information technology services, asset-based solutions, global consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS

Responsible for development, TCS Spain is committed to inclusion, diversity and sustainability, and promotes flexibility policies that support wellbeing and work-life balance