IMS Change Manager

Tata Consultancy Services; Madrid; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Ticket Restaurant

Childcare Ticket

Transport Ticket

Health Insurance

Work from home allowance

Job summary

Tata Consultancy Services in Madrid is seeking an IMS Change Manager to lead governance, KPI reporting, and cross-team stakeholder coordination. The role focuses on driving root cause analysis and continual improvement within IT governance and ServiceNow workflows.

Required are 5–8 years of experience in change management or IT service governance, with strong communication and collaboration skills. The position is hybrid in Madrid, with a 9:00–18:00 schedule and a permanent contract, plus

Qualifications

• 5–8 years of experience in IMS Change Management or IT service governance.
• Experience in defining KPIs and governance frameworks.
• Strong stakeholder management and communication skills.

Responsibilities

• Own the governance process and ensure alignment with targets.
• Define KPIs and reporting frameworks for ongoing measurement.
• Coordinate stakeholders across different teams to deliver initiatives.
• Drive root cause analysis and implement improvement actions.
• Maintain procedures and standards to ensure compliance.
• Govern process ownership, compliance and continual improvement.
• Monitor KPI performance and report trends to leadership.
• Escalate service risks and challenge non-compliance.
• Oversee IT governance activities including ITIL practices and ServiceNow workflows.

Skills

Governance

KPI reporting

Stakeholder management

Root cause analysis

Process improvement

Compliance management

Audit and SLA monitoring

Team coordination

Tools

ServiceNow

ITIL

Job description

Are you an IMS Change Manager in Madrid seeking a new interesting challenge?

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for!

We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:

• Own the governance process.
• Define KPIs and reporting frameworks.
• Coordinate stakeholders across different teams.
• Drive root cause analysis and improvement actions.
• Maintain procedures and standards.
• Govern process ownership, compliance and continual improvement.
• Monitor KPI performance.
• Escalate service risks and challenge non-compliance.
• ITIL
• ServiceNow
• KPI Reporting
• Governance Frameworks
• Root Cause Analysis (RCA)
• Stakeholder Management
• Process Compliance Management
• Audit and SLA Monitoring

Years' experience:5 to 8 years

Workplace: Madrid, 3 days from office

Work Schedule: 9 to 18.00 with one hour lunch

Permanent contract - We offer indefinite contracts from the first day.

Pay and benefits - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).

Work from home - We offer you a financial support every month for your working from home expenses. In addition, in the first month we will give you a bonus to help you to set up your workplace.

Opportunity knocks - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews.

Learn as you grow - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.

Bring your buddy - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award.

Connect globally - Work with people from all over the world. You can feel the multicultural workforce.

Benefit from being a TCSer – By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best brands.

And so on - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events... This has only just begun!

Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968 as part of the Indian Tata Group and is one of the top 3 technology companies globally

With a presence in 55 countries and more than 600,000 employees, TCS is considered one of the 10 best companies to work for worldwide in 2025 according to the Top Employers Institute

TCS Spain started operations in 2001 and currently has a diverse workforce that collaborates with the main Spanish and multinational companies

TCS Spain has been certified as a Top Employer 2025 and has also been chosen as one of the 100 Best Companies to Work for in Spain 2025 according to Forbes

Among the portfolio of services, TCS has information technology services, asset-based solutions, global consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS

Responsible for development, TCS Spain is committed to inclusion, diversity and sustainability, and promotes flexibility policies that support wellbeing and work-life balance