Business Development Manager (Remote or Hybrid in Malta)

Recruiter4you; Madrid; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A dynamic HR consultancy is seeking an experienced Account Manager to manage B2B client relationships and ensure seamless onboarding. Ideal candidates will have a background in SaaS or fintech and excellent communication skills. The role focuses on enhancing client experiences and driving platform adoption in a start-up environment.

Formación

• Proven experience in account management or client-facing role within a SaaS or fintech environment.
• Strong understanding of the financial technology landscape.
• Ability to thrive in a fast-paced start-up environment.

Responsabilidades

• Act as the primary point of contact for B2B clients, ensuring smooth onboarding.
• Develop and document account management processes for scalable growth.
• Establish key performance metrics to measure client success.

Conocimientos

Account management

Customer success

Problem-solving

Communication

Interpersonal skills

Descripción del empleo

Overview

We act as a true HR Business Partner - providing tailored HR advisory while connecting the right talent with the right opportunities. Our focus is on delivering exceptional service and building long-term success for both businesses and candidates.

Recruiter4You is a brand operated by Consultant4You LTD, a company based in Gibraltar.

Our client is an innovative platform where they provide state-of-the-art tools to streamline their client screening and Anti-Money Laundering (AML) compliance processes.

They are looking for an Account Manager with experience in a similar industry who is eager for a new challenge in a dynamic start-up environment. This role will involve managing B2B client relationships, ensuring seamless onboarding and ongoing support while working closely with internal teams to enhance our platform.

Responsibilities

• Act as the primary point of contact for B2B clients, ensuring smooth onboarding and ongoing satisfaction.
• Develop and document account management processes, laying the foundation for scalable growth.
• Establish and track key performance metrics to measure client success and platform adoption.
• Identify upselling and cross-selling opportunities to maximize client engagement and revenue.
• Stay updated on industry trends, payment technologies, and best practices, providing valuable insights to both clients and internal stakeholders.

Requirements

• Proven experience in account management, customer success, or a client-facing role within a SaaS or fintech environment.
• Strong understanding of the financial technology landscape.
• Excellent problem-solving skills, with the ability to manage technical and data-related challenges.
• Outstanding communication and interpersonal skills to build strong client relationships.
• Ability to thrive in a fast-paced start-up environment and establish scalable processes from scratch.