Business Care Partner

Stanley Black & Decker; Cataluña; Hybrid; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Private medical insurance

Meal vouchers

Hybrid working model

Employee assistance and wellbeing

Job summary

Stanley Black & Decker is seeking a Business Care Partner in Barcelona to support distributors and the sales team. You will handle order entry in SAP, provide product information, and monitor orders from placement to delivery, ensuring accuracy and timely invoicing.

The role requires 2-3 years in customer service or order management, strong English skills, and ability to work in a hybrid model. Benefits include private medical insurance and employee programs.

Qualifications

• 2-3 years of experience in customer service or order management.
• Professional proficiency in English; Portuguese is a plus.
• Experience with SAP in order management and familiarity with MS Office tools.

Responsibilities

• Provide telephone and email support to distributors and sales team with high responsiveness.
• Manage customer orders in SAP including entry, modifications and cancellations.
• Update customers on product availability, pricing, features and order status.

Skills

Customer service

Communication skills

English proficiency

Empathy

Tools

SAP

Microsoft Word

Microsoft Excel

Job description

Position Title: Business Care Partner

Location: Barcelona, Spain

Hybrid: 2 days per week on-site and 3 days remote

Come build your career.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 48,500 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:

• Provide telephone and email support to assigned distributors and to the sales team, ensuring a high level of responsiveness and professionalism.
• Manage customer orders in SAP, including order entry, modifications, and cancellations, with a strong focus on accuracy and timeliness.
• Share information with customers regarding product availability, pricing, technical features, and order status.
• Monitor orders from placement through delivery to help ensure prompt supply and invoicing with minimal disruption.
• Handle customer claims, order issues, and service incidents quickly and effectively, coordinating with internal stakeholders as needed.
• Maintain customer master data and pricing information accurately within internal systems.
• Support the achievement of customer satisfaction goals by delivering reliable and solution-oriented service.
• Partner closely with sales and cross-functional teams to maintain smooth communication and strong customer relationships.
• Contribute to billing accuracy and operational efficiency for assigned distributors.
• Collaborate with colleagues to provide coverage during absences and peak workload periods.

The Person:

• 2-3 years of experience in a customer service, business support, order management, or similar administrative role with direct customer interaction.
• Professional proficiency in English is required, Portuguese is considered a plus.
• Experience working with SAP, particularly in order management, along with solid knowledge of Microsoft Office tools such as Word and Excel.
• Strong interpersonal and communication skills, with an empathetic, patient, and customer-focused approach.
• Excellent organizational skills, integrity, teamwork, and the ability to manage priorities effectively in a fast-paced environment.

The Details:

You’ll receive a competitive salary and a great benefits plan, including:

• Private medical insurance.
• Meal vouchers and/or local employee benefits in line with market practice.
• Hybrid working model.
• Employee assistance and wellbeing support programs.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you’ll want to be - and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our digital learning portal.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What's more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We're more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We're visionaries and innovators. As successful as we've been in the past, we have so much further to go. That's where you come in. Join us!

We Don't Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in tha