Business Care Partner

Stanley Black and Decker Inc.; Cataluña; Híbrido; EUR 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private medical insurance

Meal vouchers

Hybrid working model

Employee assistance and wellbeing

Resumo da oferta

Stanley Black & Decker Inc. in Barcelona, Spain is seeking a Business Care Partner to join our Customer Service team.

You’ll provide telephone and email support to distributors and sales, manage orders in SAP, and keep customers informed about availability, pricing, and order status. The role requires 2–3 years in a customer service or order management role, proficiency in English, SAP experience, and strong communication and organizational skills in a fast-paced environment.

Qualificações

• 2–3 years of experience in a customer service, business support, order management, or similar role with direct customer interaction.
• Proficiency in English; Portuguese is a plus.

Responsabilidades

• Provide telephone and email support to assigned distributors and to the sales team.
• Manage customer orders in SAP, including entry, modifications, and cancellations.
• Share information with customers regarding product availability, pricing, features, and order status.
• Monitor orders from placement to delivery to ensure prompt supply and invoicing.
• Handle customer claims, order issues, and service incidents with internal coordination.
• Maintain customer master data and pricing information accurately in internal systems.

Conhecimentos

Customer service

Order management

Communication

Prioritization

Ferramentas

SAP

Microsoft Word

Microsoft Excel

Descrição da oferta de emprego

Bergueda, Catalonia, Spain

Full time

Position Title: Business Care Partner

Location: Barcelona, Spain

Hybrid: 2 days per week on-site and 3 days remote

Come build your career.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 48,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job

As the Business Care Partner , you’ll be part of our Customer Service team. You’ll get to:

• Provide telephone and email support to assigned distributors and to the sales team, ensuring a high level of responsiveness and professionalism.
• Manage customer orders in SAP, including order entry, modifications, and cancellations, with a strong focus on accuracy and timeliness.
• Share information with customers regarding product availability, pricing, technical features, and order status.
• Monitor orders from placement through delivery to help ensure prompt supply and invoicing with minimal disruption.
• Handle customer claims, order issues, and service incidents quickly and effectively, coordinating with internal stakeholders as needed.
• Maintain customer master data and pricing information accurately within internal systems.
• Support the achievement of customer satisfaction goals by delivering reliable and solution-oriented service.
• Partner closely with sales and cross-functional teams to maintain smooth communication and strong customer relationships.
• Contribute to billing accuracy and operational efficiency for assigned distributors.
• Collaborate with colleagues to provide coverage during absences and peak workload periods.

The Person

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. You also have:

• 2–3 years of experience in a customer service, business support, order management, or similar administrative role with direct customer interaction.
• Professional proficiency in English is required, Portuguese is considered a plus.
• Experience working with SAP, particularly in order management, along with solid knowledge of Microsoft Office tools such as Word and Excel.
• Strong interpersonal and communication skills, with an empathetic, patient, and customer-focused approach.
• Excellent organizational skills, integrity, teamwork, and the ability to manage priorities effectively in a fast-paced environment.

The Details

You’ll receive a competitive salary and a great benefits plan, including:

Private medical insurance.

Meal vouchers and/or local employee benefits in line with market practice.

Hybrid working model.

Employee assistance and wellbeing support programs.

Discounts on Stanley Black & Decker tools and other partner programs.

And More

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

Learn: Have access to a wealth of learning resources, including our digital learning portal.

Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.

Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

We Don’t Just Build The World, We Build Innovative Technology Too.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state‑of‑the‑art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks

You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development

Our lifelong learning philosophy means you’ll have access to a wealth of state‑of‑the‑art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.