Business Analyst - Digital & Customer Experience (12-Month)

santander; España; Híbrido; EUR 70.000 - 93.000; Jornada completa

Descripción de la vacante

TSB is seeking a Business Analyst to deliver high-quality requirements and BA deliverables across our CIO portfolio. Working flexibly across main sites, you will partner with business teams to elicit, analyse, define and communicate requirements for changes to our systems, ensuring alignment with strategy and regulations.

You will bring strong stakeholder management, excellent communication, and a data-driven approach, with experience in Agile environments and Jira/Confluence.

Formación

• Proven experience as a Business Analyst delivering high-quality requirements.
• Experience eliciting, analysing, and communicating requirements across stakeholders.
• Familiarity with Agile environments and tools like Jira/Confluence is desirable.
• Ability to work in a fast-paced, regulatory-driven setting with tight deadlines.

Responsabilidades

• Produce high-quality requirements and BA deliverables to support delivery.
• Collaborate with business units to elicit needs and translate them into solutions.
• Define end-to-end journeys, impacts, benefits and risks for proposed changes.
• Demonstrate customer-centric thinking and autonomous problem solving.

Conocimientos

Stakeholder management

Excellent communication

Problem solving

Attention to detail

Data-driven

Deadline-driven

Digital projects experience

Agile methodologies

Educación

Business Analysis qualifications

Herramientas

Jira

Confluence

Descripción del empleo

TSB is seeking a Business Analyst to deliver high-quality requirements and BA deliverables across our CIO portfolio. Working flexibly across main sites, you will partner with business teams to elicit, analyse, define and communicate requirements for changes to our systems, ensuring alignment with strategy and regulations.

You will bring strong stakeholder management, excellent communication, and a data-driven approach, with experience in Agile environments and Jira/Confluence.