Brand Support (F/M/X) - Permanent

Veepee; Bellprat; Hybride; EUR 28 000 - 38 000; Plein temps

Avantages offerts par ce poste

Variable bonus

Hybrid work model with the possibility

Online language learning Platform

Intensive workday on Friday

Health Insurance

Holidays: 27 days

Résumé du poste

Veepee in Spain is seeking a technical onboarding and support specialist to guide sellers through internal platforms, address technical challenges, and assist with catalog onboarding for ongoing offers and campaigns.

The role focuses on technical problem solving, catalog integrations, and close collaboration with the sales team to ensure smooth onboarding and continued seller success.

Qualifications

• Experience on technical support.
• Able to identify and analyse technical issues.
• Experience on marketplace.
• Good communication, logic and organisation skills.
• Rigorous and proactive profile.
• Able to identify and analyse technical issues.
• English and fluent in German.

Responsabilités

• Explain and guide the seller through their onboarding process to our internal platforms / BO: integration of the catalog in our tools, trainings on back offices etc.
• Find solutions adapted to the seller’s profile on a technical point of view.
• Follow up and communicate on the progression of the onboarding with the Veepee sales team.
• Resolve and assist sellers through technical problems.
• Help and assist the seller with regards to the technical part in order to add new products to our permanent offer / catalogs.
• Help and assist the seller with regards to the technical part during the preparation of connected flash and campaigns.
• Closely follow the updates from our technical partners.
• Write and update documentations shareable internally and with the sellers and improve proactively our processes.

Connaissances

Technical support

Issue analysis

Marketplace experience

Communication

Logic

Organisational skills

Rigorous and proactive

Based in Barcelona

Description du poste

Pioneer of online flash sales since 2001 and key player in European e-commerce, Veepee collaborates with over 7,000 brands to offer highly discounted products available for a limited time. Operating across various sectors, including fashion, home, wine, travel or beauty... Veepee achieved a turnover of 3.3 billion euros incl. VAT in 2024 and employs 5,000 staff members across 10 countries.

JOB DESCRIPTION

Explain and guide the sellers through their onboarding process to our internal platforms on the German Brandsplace and resolve and assist them through technical problems

TASKS

• Reporting to the Lead Brand Support North, the responsibilities and duties are:
• Activity 1 : Explain and guide the seller through their onboarding process to our internal platforms / BO: integration of the catalog in our tools, trainings on back offices etc.;
• Activity 2 : Find solutions adapted to the seller’s profile on a technical point of view;
• Activity 3 : Follow up and communicate on the progression of the onboarding with the Veepee sales team;
• Activity 4 : Resolve and assist sellers through technical problems;
• Activity 5 : Help and assist the seller with regards to the technical part in order to add new products to our permanent offer / catalogs;
• Activity 6 : Help and assist the seller with regards to the technical part during the preparation of connected flash and campaigns;
• Activity 7 : Closely follow the updates from our technical partners;
• Activity 8 : Write and update documentations shareable internally and with the sellers and improve proactively our processes.

MUST HAVE skills

• Experience on technical support;
• Able to identify and analyse technical issues;
• Experience on marketplace;
• Good communication, logic and organisation skills;
• Rigorous and proactive profile;
• Able to identify and analyse technical issues;
• English and fluent in German.

NICE TO HAVE skills

• Based in Barcelona

BENEFITS

• Variable bonus
• Hybrid work model with the possibility to smartworking 2 days a week
• Online language learning Platform
• Intensive workday on Friday
• Health Insurance
• Holidays: 27 days

RECRUITMENT PROCESS

• HR interview
• Hiring Manager Interview