Brand Store Manager: Customer Experience Leader

BoF Careers; Madrid; Presencial; EUR 45.000 - 75.000; Jornada completa

Descripción de la vacante

BoF Careers is seeking a Brand Store Manager to lead the store’s commercial performance and embody the brand ethos on the shop floor. You will coach the team, ensure exceptional client experiences, and drive sales through strong leadership and hands-on presence.

You will develop action plans, manage budgets, and foster omni-channel and local VIC initiatives to build loyalty and growth for the brand in Madrid and beyond.

Responsabilidades

• Drive store team to exceed financial targets and maximize sales performances.
• Propose and develop action plans by careful analysis of performance.
• Lead the Store team to exceed their KPI targets, including cross selling and up selling among product categories.
• Represent the Company within the local market, identifying opportunities to increase foot flow, attracting new Clients and building loyal relationships with the brand.
• Be present on the sales floor, ensuring highest standard of approach and service to Clients.
• Foster the Omni Channel awareness among the team, as well as encourage and support the team in using digital tools to improve the relationship with clients and achieving the business.
• Foster the E_commerce channel development through a timely response to orders received, always delivering a high standard of service.
• Meet store operating budgets by monitoring store expenses.
• Provide effective product feedback based on store needs, and participate in the buying session when requested.

Descripción del empleo

BoF Careers is seeking a Brand Store Manager to lead the store’s commercial performance and embody the brand ethos on the shop floor. You will coach the team, ensure exceptional client experiences, and drive sales through strong leadership and hands-on presence.

You will develop action plans, manage budgets, and foster omni-channel and local VIC initiatives to build loyalty and growth for the brand in Madrid and beyond.