Brand Experience Specialist

Revolut; Cataluña; Presencial; EUR 31.000 - 36.000; Jornada completa

Descripción de la vacante

Revolut is seeking a Brand Experience Specialist for its Barcelona store to create a welcoming, modern customer experience that reflects our neobank identity. You will blend hospitality with product guidance, engaging visitors and directing them to resources as needed.

Based in Barcelona, you will support in-store events, marketing campaigns, and experiential activities, while representing the brand during events and day-to-day customer interactions.

Formación

• 1+ years of experience in a customer-facing role in retail, sales, or banking.
• Fluency in English (C1+ level or equivalent).
• Fluency in Catalan and Spanish (C2/native level).
• Great numeracy, analytical IT skills.
• Excellent verbal communication skills.
• The ability to explain complex issues in an easy and understandable manner.
• Impeccable attention to detail.
• Based in Barcelona.
• A willingness to work in shifts, including weekends.
• Nice to have experience in customer-facing retail roles (premium electronics, fintech, lifestyle, or experiential brands).

Responsabilidades

• Assisting customers with app navigation, providing general product information, and directing them to specialised resources when necessary
• Keeping the store lively by running interactive games and learning activities
• Supporting the planning and delivery of in-store events and marketing campaigns in collaboration with the central Revolut team
• Acting as the face of Revolut during events, engaging visitors, answering questions, and bringing the brand to life

Conocimientos

Customer-facing experience

English fluency

Catalan and Spanish fluency

Numeracy

Verbal communication

Attention to detail

Based in Barcelona

Shift work (weekends)

Descripción del empleo

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The Physical Presence team brings Revolut beyond the app and into the real world. They design and scale our footprint, creating seamless, high-impact experiences where customers live and travel. By blending high-tech with in-person interactions, team members oversee innovative touchpoints that make Revolut feel just as powerful offline as it does online.

We're looking for a Brand Experience Specialist to create a welcoming and modern customer experience. You'll integrate proactive customer engagement with high-level hospitality to ensure our physical store in Barcelona reflects our modern, neobank identity.

Up to shape what's next in finance? Let's get in touch.

What you'll be doing

• Assisting customers with app navigation, providing general product information, and directing them to specialised resources when necessary
• Keeping the store lively by running interactive games and learning activities
• Supporting the planning and delivery of in-store events and marketing campaigns in collaboration with the central Revolut team
• Acting as the face of Revolut during events, engaging visitors, answering questions, and bringing the brand to life

What you'll need

• 1+ years of experience in a customer-facing role in retail, sales, or banking, with direct in-person interaction with customers
• Fluency in English (C1+ level or equivalent)
• Fluency in Catalan and Spanish (C2/native level)
• Great numeracy, analytical IT skills
• Excellent verbal communication skills
• The ability to explain complex issues in an easy and understandable manner
• Impeccable attention to detail
• To be based in Barcelona
• A willingness to work in shifts, including weekends

Nice to have

• Experience in customer-facing retail roles, including premium electronics, fintech, lifestyle, or experiential brand environments

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.