Boutique Sales Leader & Team Performance Coach

Cartier; Madrid; Presencial; EUR 45.000 - 58.000; Jornada completa

Descripción de la vacante

Cartier is seeking an Ambassador to support the Boutique Director in developing and optimizing boutique performance and profitability by leading the boutique team and ensuring excellence in client service. Under Boutique Manager supervision, you will design the organization, recruit profiles, train and develop the team, manage day-to-day operations, and monitor KPIs and budgets to drive results.

Fluent in Spanish and English, you will build direct contact with VIPs and deliver exceptional

Formación

• Previous retail management experience.
• Experience leading teams in client-facing environments.
• Results-oriented with initiative.
• Able to lead in complex, ambiguous contexts.
• Excellent analytical skills with a client-centric mindset.
• Strong leadership to manage a diverse team with inclusivity.

Responsabilidades

• Design the boutique organization and recruit profiles.
• Train and develop the boutique team and onboarding of new staff.
• Manage day-to-day operations and care service team.
• Drive boutique performance and profitability using monthly/daily targets.
• Monitor boutique KPIs and budget execution.
• Implement policies, procedures and CRM programs ROI.

Conocimientos

Team leadership

Talent development

Performance analysis

Client service

CRM programs

Spanish/English fluency

Herramientas

CRM software

Descripción del empleo

Cartier is seeking an Ambassador to support the Boutique Director in developing and optimizing boutique performance and profitability by leading the boutique team and ensuring excellence in client service. Under Boutique Manager supervision, you will design the organization, recruit profiles, train and develop the team, manage day-to-day operations, and monitor KPIs and budgets to drive results.

Fluent in Spanish and English, you will build direct contact with VIPs and deliver exceptional