Booking Office Manager

Eurovision Services; Madrid; Híbrido; EUR 45.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working week

28 working days of paid vacation per年

Private health insurance

Company pension fund

Public transport allowance

Descripción de la vacante

Eurovision Services is hiring a Booking Office Manager in Madrid to join our Global Operations Team. You will be the primary contact for clients and partners, coordinating service delivery of transmissions across sports, news and events, and ensuring an exceptional customer experience throughout the delivery process.

You will react to incidents, manage outages and changes, and work with internal teams to optimise resource use on our global network.

Formación

• Experience in customer service in broadcast or telecom environments is required.
• Knowledge of transmission technologies (satellite, fibre, IP) is a plus.
• Strong communication skills in English; additional languages are a bonus.

Responsabilidades

• Be the first point of contact for clients and partners.
• Coordinate delivery of transmission services ensuring high quality.
• React to incidents and manage client communications during outages or changes.
• Collaborate with internal teams and prepare client reports.
• Oversee resource management on the Eurovision Global Network.

Conocimientos

Customer service

Broadcasting knowledge

English communication

Incident management

Multicultural teamwork

Descripción del empleo

Eurovision Services is currently seeking to hire a Booking Office Manager to join our Global Operations Team in Madrid (Spain).

ABOUT THE ES GLOBAL OPERATIONS TEAM

The ES Global Operations Team is the central point of contact for all customers receiving operational services from Eurovision Services. The team is responsible for delivering high-quality services, achieving ambitious operational objectives, implementing reliable solutions to provide outstanding value and services for our customers while optimising costs to improve our bottom line.

MAIN RESPONSIBILITIES OF THIS POSITION

The Booking Office Manager plays a key role in the event delivery management of our clients, acting as the principal point of contact for all customers and partners booking services from ES. This position is responsible for coordinating the successful delivery of the agreed transmission services, ensuring high-quality standards are met, and responding swiftly to any incidents. The role is essential in guaranteeing outstanding value and customer service throughout the entire delivery process.

As Booking Office Manager you will:

• Be the first point of contact for clients and partners.
• Ensure continuity of services and coordination of all standard broadcast solutions for sports, news and other types of events.
• Make sure the service delivery is oriented to provide an outstanding customer experience and journey.
• React and respond to incidents, handling the client’s communication in a coordinated manner.
• Coordinate with the client during outages and planned changes in the transmissions.
• Work in close collaboration across internal teams, elaborating reports for clients.
• Oversee the management of resources on the Eurovision Global Network and allocate resources accordingly.
• Use ES internal resources in the most optimal manner.
• Be accountable for the usage of external occasional resources in the most reasonable manner possible.
• Contribute proactively to improve ES client’s customer satisfaction.

YOUR KNOWLEDGE AND SKILLS

• Demonstrable experience in customer service, with an excellent attitude (e.g. empathetic, adaptable, patient) and the ability to communicate effectively with customers during operations
• 3+ years of experience in the field of broadcasting and telecommunications: specific experience in sports broadcasting or news events is a plus.
• Work experience in the field of engineering, IT or other telecommunications areas will also be considered.
• Ideally have experience in an operational role in a services company.
• Demonstrable experience in customer service tasks will be a plus
• Knowledge of transmission technologies basic concepts (satellite, fibre, IP).
• Knowledge of practical project management workflows and concepts.
• Excellent customer service knowledge and approach.
• Excellent communication skills in English; French or Spanish is a plus.
• International exposure, with experience working in multicultural environments.
• Solid ability to communicate effectively with customers during operations.
• Willingness to work in shifts, including weekends.

WHY JOIN EUROVISION SERVICES?

Becoming part of our team means working in a stimulating, inclusive, and international environment that comes with a range of fantastic benefits:

• Hybrid working week to support work-life balance
• 28 working days of paid vacation per year
• Private health insurance
• Company pension fund
• Public transport allowance

ABOUT EUROVISION SERVICES

With over 60 years of experience in broadcast production and distribution for major sports events, we know that great events don’t happen by accident. We have one of the largest hybrid satellite and fiber transmission networks of its kind in the world. In addition to our core broadcast services, we are constantly innovating to provide services that allow our customers to enhance their content and adapt it for use on all digital platforms.

This is why we are the first-choice media services provider for event organizers, media organizations and sports federations when they are looking for adaptable, end-to-end solutions to produce, distribute and personalize content for their audiences.

We are Eurovision Services. We deliver excellence in everything we do, to leave our customers free to focus on what matters most to them – creating truly amazing experiences. Discover more about Eurovision Services at https://www.eurovisionservices.com/ .

*At Eurovision Services, we believe diversity strengthens our teams and drives innovation. We are committed to building an inclusive workplace where everyone feels respected, supported, and empowered to succeed. We welcome and encourage applications from candidates of all genders, backgrounds, identities, abilities, and experiences.