Bilingual Wholesale Customer Service Lead (EN/ES) - Spain

BoF Careers; Madrid; Presencial; EUR 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid & Flexible Working Environment

Competitive compensation

Descripción de la vacante

Deckers Brands in Spain is seeking a Supervisor for Wholesale Customer Service. You will manage day-to-day operations and lead a multilingual team to ensure orders and inquiries are handled efficiently, aligning with our service excellence standards. Fluency in English and Spanish is required, with Portuguese as a plus. You will support the CS Manager and drive performance and continuous improvement to maintain competitive customer experience.

Formación

• Wholesale customer service experience is required.
• Experience managing a multilingual team across countries is preferred.
• Proficient in Excel and Microsoft Office applications.
• Fluency in English and Spanish; Portuguese is a plus.

Responsabilidades

• Manage day-to-day operations and resources within the Wholesale Customer Service team.
• Support the CS Manager to ensure daily tasks, orders and queries are handled efficiently.
• Identify training needs and develop the team to meet Deckers’ performance standards.
• Act as a brand ambassador and drive continuous improvement in customer service.

Conocimientos

Leadership

Customer service

English fluency

Spanish fluency

Portuguese (nice to have)

Team management

Oracle knowledge

Herramientas

Oracle

Descripción del empleo

Deckers Brands in Spain is seeking a Supervisor for Wholesale Customer Service. You will manage day-to-day operations and lead a multilingual team to ensure orders and inquiries are handled efficiently, aligning with our service excellence standards. Fluency in English and Spanish is required, with Portuguese as a plus. You will support the CS Manager and drive performance and continuous improvement to maintain competitive customer experience.