Bilingual German & Spanish Customer Agent – Onsite Madrid

CB Talents SP; Madrid; On-site; EUR 25,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

On-site role in Madrid

Growth opportunities

Training

Supportive team

Job summary

CB Talents SP is seeking German and Spanish-speaking Customer Service Agents for an on-site role in Madrid. You will be the first point of contact, providing professional support and resolving queries in both German and Spanish.

Responsibilities include handling multi-channel interactions, staying updated on product knowledge, and meeting performance targets within a supportive team. Morning shifts in a lively city location offer growth and training opportunities.

Qualifications

• Fluent in German (written and spoken) at C1 level or above.
• Fluent in Spanish (written and spoken) at C1 level or above.
• Previous experience in customer service, call center, or similar client-facing role preferred.
• Strong communication and problem-solving skills.
• Comfortable working on-site in Madrid.
• Available to work morning shifts (7h–16h window).
• EU work authorization or valid permit to work in Spain.

Responsibilities

• Handle inbound and outbound customer interactions in German and Spanish via phone, email, and/or chat.
• Provide accurate, timely, and courteous responses to customer inquiries.
• Resolve customer issues efficiently, escalating complex cases when necessary.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Meet individual and team performance targets (quality, productivity, and customer satisfaction).
• Stay up to date on product/service knowledge to provide informed support.
• Collaborate with team members and supervisors to continuously improve service delivery.

Skills

German language (C1+)

Spanish language (C1+)

customer service experience

communication skills

problem solving

on-site Madrid

morning shifts

CRM familiarity

MS Office

Tools

CRM systems

MS Office

Job description

CB Talents SP is seeking German and Spanish-speaking Customer Service Agents for an on-site role in Madrid. You will be the first point of contact, providing professional support and resolving queries in both German and Spanish.

Responsibilities include handling multi-channel interactions, staying updated on product knowledge, and meeting performance targets within a supportive team. Morning shifts in a lively city location offer growth and training opportunities.